Looma is an AI layer for online stores: a chat assistant and a smart search bar that both understand your product catalog.
The AI assistant answers shoppers like a good sales rep — stock, specs, prices, delivery — and recommends real products from your feed, day and night, in the customer's language. When a shopper is ready, it takes the order or collects a lead; when a question needs a person, it hands the conversation to your team with full context: viewed products, pages and an AI read on the customer's intent and mood.
Smart search replaces the standard search box. It forgives typos, understands synonyms and other languages, and searches by meaning.
Your team works in one inbox for the website, Telegram, Viber, Instagram, Messenger and email, with dialog statuses, quick replies and one-click takeover from the AI. Setup takes about five minutes: connect a product feed or a store integration and paste one line of code.
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