Live Assist for Microsoft Dynamics 365
An omnichannel customer service tool that integrates with Dynamics 365 and includes co-browsing, messaging, voice, and video.
Cost / License
- Paid
- Proprietary
Application type
Platforms
- Online
- Software as a Service (SaaS)
Features
- Omnichannel messaging
- Co-browsing
- AI Chatbot
- Customer service
- Live Support Chat
- Cloud based
- WebRTC
- Ad-free
- Marketing Automation
- No Coding Required
- Cloud Sync
- No registration required
- Dark Mode
- No Tracking
- Live chat for websites
Tags
- Video Chat
- contact-center-software
- dynamics-365
- Live Chat
- Customer Support
- enterprise-software
- messaging-system
- call-center-software
- Messaging
Live Assist for Microsoft Dynamics 365 News & Activities
Recent activities
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What is Live Assist for Microsoft Dynamics 365?
Live Assist for Dynamics 365 is used by customer service teams to deliver customer service across all channels. It is integrated with Microsoft Dynamics 365 and powered by LivePerson's Conversational Cloud.
Key Features: • Omnichannel Engagement: Connect with customers via website messaging, SMS, social media, and more. • Resumable Conversations: Continue interactions anytime, even if agents or customers are offline. • AI-Driven Assistance: Build no-code bots to answer questions and guide customers with human-like responses. • Unified Interface: Manage all interactions directly within Dynamics 365 • Integrated CRM: Link conversations to cases, leads, and customer records in Dynamics 365. • Enhanced Collaboration: Co-browsing, file sharing, and video calls—while keeping data secure.
Live Assist for Microsoft Dynamics 365 Videos
Live Assist for Microsoft Dynamics 365 information
Developed by
Communication Business Avenue Licensing
Proprietary and Commercial product.Alternatives
17 alternatives listedSupported Languages
- English
- Dutch
- German
- Spanish
- Finnish
- French
- Italian
- Japanese
- Portuguese
Comments and Reviews
I like how this omnichannel customer service tool gives great value for the cost. Its integration with Dynamics 365 improves efficiency, and features like co-browsing, messaging, voice, and video make communication across channels smooth. It's a solid option for simplifying customer interactions while delivering a high-quality experience without breaking the budget.
LAD365 is the perfect Dynamics chat and messaging solution. Keeps your agents within Dynamics whilst keeping all your essential data for storing withing your MS Dynamics CRM. It has the powerful backend conversation and engagement builders too.
Everything works smoothly within Dynamics. Your agents can easily use the widget and Dynamics apps from one screen. Plus, you’ll get great technical support!
Live Assist for Microsoft Dynamics 365 is a great customer support tool providing your agents with everything needed to deliver superior customer experience. I like the Voice and Video feature for on the spot escalations. And the expanding AI features that have safeguards so you can feel safe and secure using it.
Hi quality level
It is a real enterprise solution that is widely used in various industries.
Integrates well with Dynamics 365