What is Kav?
Kav is an AI assistant platform for small businesses and public-service organizations. It answers customers from your own approved content (website, documents, FAQ, policies) and from your own systems, with a link to the source for every knowledge answer.
Who is it for?
Small businesses that want an assistant on their website and WhatsApp, growing teams that need integrations and an agent desk, and authorities and organizations with higher inbound volume.
Which channels does it work on?
Live today: website widget, WhatsApp and Telegram. Voice calls are not available yet.
Which languages?
Hebrew, Arabic, Russian and English; the platform also supports Amharic. Right-to-left languages are supported.
Can it book appointments into my calendar?
Yes. The Plus plan includes appointments straight into your calendar. The Services & Appointments solution template creates the booking form, appointment types and calendar capabilities, with an optional Google Calendar link and a "What will change" review step before anything is installed.
Can a human take over?
Yes. When the assistant cannot help, the conversation moves to a person in the right team's queue in the Agent Desk, with everything said so far.
Does it make up answers or prices?
No. It answers from your own approved content. Amounts, dates and statuses come from your data through a fixed template and are never written by the AI model.
Is it private and accessible?
Personal data is classified per field, every staff view of it is recorded in an audit log, and Kav keeps no copy of your databases. The widget, portal and Studio are built to WCAG 2.2 AA and Israeli Standard 5568.
How do I set it up?
A no-code Studio configures conversation flows, knowledge and decision rules. Set-up is done with you.
How much does it cost?
Simple monthly subscriptions, cancel any time: Starter $39, Plus $89, Pro $189, Business $325, Organization $750 per month; Enterprise on request. The website widget and knowledge base are in every plan.
How does it compare to other tools?
Kav is a lighter option than full enterprise helpdesk suites: built for small businesses and public-service organizations that want an assistant on WhatsApp and their website that answers from their own content and books appointments, with flat monthly plans from $39. It is not an ITSM or enterprise ticketing suite, and it has no voice calls yet.
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