Jira Service Management
Jira Service Management is a platform that unifies development, IT, and business teams for efficient service delivery. It offers features for ITSM, customer service, and HR functions. The platform uses AI to manage services, centralize requests, automate support interactions...
Cost / License
- Freemium (Subscription)
- Proprietary
Application type
Platforms
- Online
- Software as a Service (SaaS)
Features
- Customer service
Jira integration- AI-Powered
Tags
- service-management-system
- it-support
- IT Services
- service-manager
- service-management
- sla-management
- engineering-support
- employee-support
- Customer Support
Jira Service Management News & Activities
Recent News
Recent activities
StarkSystems added Jira Service Management as alternative to Excalibur - IT Portfolio Management
j84gvn4dnd added Jira Service Management as alternative to Knoon AI
xobbix added Jira Service Management as alternative to XOBBIX
gweissbach added Jira Service Management as alternative to i-bnet HelpDesk
yantex0 added Jira Service Management as alternative to Plane
Jira Service Management information
Developed by
Atlassian Licensing
Proprietary and Freemium product.Pricing
Subscription ranging between $7 and $50 per month + free version with limited functionality.Alternatives
27 alternatives listedSupported Languages
- English
What is Jira Service Management?
Jira Service Management is a platform that unifies development, IT, and business teams for efficient service delivery. It offers features for ITSM, customer service, and HR functions. The platform uses AI to manage services, centralize requests, automate support interactions, and handle customer requests. It also allows for the management of unplanned work and links requests to Jira issues.
The platform automates IT operations, supports deployments, and prevents incidents with AI. It customizes the help center, captures customer information, and fosters collaboration between Dev and Ops teams. It extends service management to all business teams, streamlining requests and centralizing knowledge.
Jira Service Management is adaptable and less complex than traditional ITSM solutions. It offers customizable templates, dynamic forms, and AI-powered project configuration. Its ITSM feature manages requests, incidents, and changes for swift service delivery. For customer service, it ensures quick and excellent service experiences. In HR, it manages onboarding, offboarding, and staff requests effectively.