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HelpDesk by Portali.Space icon

HelpDesk by Portali.Space

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Multi-language helpdesk for EU teams: email-to-ticket, SLA with business hours, AI assistant, knowledge base. Free plan, no credit card.

Admin dashboard — ticket KPIs, top agents and recent activity

Cost / License

  • Freemium (Subscription)
  • Proprietary

Application type

Platforms

  • Online
  • Software as a Service (SaaS)
Ticket list with filters by status, priority, SLA and assignee
Ticket detail with customer conversation and internal note
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Performance overview — SLA compliance, trends and status distribution
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HelpDesk by Portali.Space information

  • Developed by

    SK flagTTN

  • Licensing

    Proprietary and Freemium product.

  • Pricing

    Subscription ranging between $49 and $349 per month + free version with limited functionality.

  • Alternatives

    5 alternatives listed

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  • Supported Languages

    • English
    • German
    • Spanish
    • Slovak
    • Czech
HelpDesk by Portali.Space was added to AlternativeTo by Radovan Slíž on and this page was last updated .

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What is HelpDesk by Portali.Space?

HelpDesk by Portali.Space is a multi-tenant SaaS ticketing system built for customer support teams in Europe. It ships with five languages out of the box — Slovak, Czech, English, German and Spanish — and is fully GDPR-compliant with EU data residency.

Inbound email becomes a ticket automatically, and replies thread correctly thanks to RFC-compliant email threading with sender anti-spam policies. SLA policies respect business hours, pause automatically while you wait for the customer, and escalate in three levels before a breach becomes a problem. An AI assistant (built on Anthropic Claude) answers from your knowledge base, creates and updates tickets, and runs macros — included in plans, not sold as an add-on.

Support teams get automation rules, macros, tags, saved filters, CSAT surveys, watchers and bulk operations. Administrators get SLA compliance reporting with drill-down to individual tickets, webhooks, a REST API and SSO (Azure AD, Google, Okta) on the Enterprise plan. A public, SEO-friendly help center comes included.

The Free plan is free forever — no credit card, no trial countdown. Paid plans add capacity and advanced features; see the live pricing page.