Help Scout
Help Scout offers scalable customer support with a personalized email-like experience. Enjoy a clutter-free interface, excellent reporting, knowledge base, integrations, a robust API, and iPhone app support, allowing teams of all sizes to maintain customer focus.
Cost / License
- Subscription
- Proprietary
Application types
Platforms
- Online
- Android
- iPhone
- Android Tablet
- iPad
- Software as a Service (SaaS)
Features
- Customer service
- Knowledge base
Tags
- Documentation
- Customer Support
- Ticketing
- email-management
Help Scout News & Activities
Recent News
Recent activities
BDLP added Help Scout as alternative to BDLP Desk
Fla added Help Scout as alternative to Weave
Engrana added Help Scout as alternative to Engrana
K0RR added Help Scout as alternative to Znuny
richardmasters added Help Scout as alternative to BlueTickets
elias-anttalainen added Help Scout as alternative to Easybook - Live Chat & AI Chatbot
vingt4sur7 added Help Scout as alternative to 24sur7.support
vouxly added Help Scout as alternative to HelpFred
mateuszwozniak added Help Scout as alternative to Produkt.so
j84gvn4dnd added Help Scout as alternative to Knoon AI
Help Scout information
Developed by
Help Scout PBC Licensing
Proprietary and Commercial product.Pricing
Subscription ranging between $55 and $83 per month.Alternatives
137 alternatives listedSupported Languages
- English
What is Help Scout?
Help Scout scales like any other help desk, but the customer experience is personalized like a normal email.
Customers don't need to confront a clunky ticket portal or juggle login credentials just to get help. Help Scout's clutter-free features are designed to keep teams, small and large, on the same page. With best in-class-reporting, an integrated knowledge base, tons of integrations, a robust API, and iPhone app to support customers on the go, Help Scout lets your team focus on what really matters: your customers.
Comments and Reviews
I love this software. We're using FreeScout now for half a year and had no problems. We suggested to add the option to print conversations. It took only a few days to implement 4 free. Nice!