Help Scout
Help Scout offers scalable customer support with a personalized email-like experience. Enjoy a clutter-free interface, excellent reporting, knowledge base, integrations, a robust API, and iPhone app support, allowing teams of all sizes to maintain customer focus.
Cost / License
- Subscription
- Proprietary
Application types
Platforms
- Online
- Android
- iPhone
- Android Tablet
- iPad
- Software as a Service (SaaS)
Features
- Customer service
- Knowledge base
Tags
- Documentation
- Customer Support
- Ticketing
- email-management
Help Scout News & Activities
Recent News
Recent activities
- DigitalCore added Help Scout as alternative to DigitalCore
- aidly added Help Scout as alternative to Aidly
- BDLP added Help Scout as alternative to BDLP Desk
- Fla added Help Scout as alternative to Weave
- Engrana added Help Scout as alternative to Engrana
- K0RR added Help Scout as alternative to Znuny
- richardmasters added Help Scout as alternative to BlueTickets
- elias-anttalainen added Help Scout as alternative to Easybook - Live Chat & AI Chatbot
- vingt4sur7 added Help Scout as alternative to 24sur7.support
- vouxly added Help Scout as alternative to HelpFred
Help Scout information
Developed by
Help Scout PBC Licensing
Proprietary and Commercial product.Pricing
Subscription ranging between $55 and $83 per month.Alternatives
139 alternatives listedSupported Languages
- English
What is Help Scout?
Help Scout scales like any other help desk, but the customer experience is personalized like a normal email.
Customers don't need to confront a clunky ticket portal or juggle login credentials just to get help. Help Scout's clutter-free features are designed to keep teams, small and large, on the same page. With best in-class-reporting, an integrated knowledge base, tons of integrations, a robust API, and iPhone app to support customers on the go, Help Scout lets your team focus on what really matters: your customers.
Comments and Reviews
I love this software. We're using FreeScout now for half a year and had no problems. We suggested to add the option to print conversations. It took only a few days to implement 4 free. Nice!