What is Five9?
Five9 is the leading provider of cloud contact center solutions for customer service, sales, account management, telemarketing, and collections. It brings the power of the cloud to more than 2,000 customers worldwide, facilitating more than three billion customer interactions annually. Since 2001, Five9 has pioneered the cloud delivery model, helping contact centers transition from premise-based solutions to the cloud. Five9 helps contact centers create exceptional customer experiences, increase productivity and boost revenue.
The Five9 Supervisor App for iPad duplicates key features of the desktop Five9 Supervisor application (monitor, listen, barge, and chat) along with starting and stopping campaigns to an easy-to-use iPad application. Supervisors can multi-task, effectively managing their agents and contact center from anywhere, and increase floor time coaching agents.
- Anywhere real-time monitoring of key contact center, campaign, and agent performance statistics and skill queues
- Monitoring, whisper coaching, and barging into live phone calls
- Text chatting with agents and other supervisors
- Choosing from dozens of different metrics to display
Note: This application interfaces with the Five9 Virtual Contact Center. You must already be a customer of Five9 with a Five9 Supervisor license and on VCC 8.2 in order to use it.