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    Five9

    Five9 is the leading provider of cloud contact center solutions for customer service, sales, account management, telemarketing, and collections.

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    What is Five9?

    Five9 is the leading provider of cloud contact center solutions for customer service, sales, account management, telemarketing, and collections. It brings the power of the cloud to more than 2,000 customers worldwide, facilitating more than three billion customer interactions annually. Since 2001, Five9 has pioneered the cloud delivery model, helping contact centers transition from premise-based solutions to the cloud. Five9 helps contact centers create exceptional customer experiences, increase productivity and boost revenue.

    The Five9 Supervisor App for iPad duplicates key features of the desktop Five9 Supervisor application (monitor, listen, barge, and chat) along with starting and stopping campaigns to an easy-to-use iPad application. Supervisors can multi-task, effectively managing their agents and contact center from anywhere, and increase floor time coaching agents.

    Features:
    * Anywhere real-time monitoring of key contact center, campaign, and agent performance statistics and skill queues
    * Monitoring, whisper coaching, and barging into live
    phone calls
    * Text chatting with agents and other supervisors
    * Choosing from dozens of different metrics to display

    Note: This application interfaces with the Five9 Virtual Contact Center. You must already be a customer of Five9 with a Five9 Supervisor license and on VCC 8.2 in order to use it.
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    Supported Languages

    • English
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    Categories

    Office & Productivity • Business & Commerce

    Tags

    • sales-tracking
    • Contact Manager
    • sales-pipeline
    • Sales
    • sales-crm
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    Five9

    Links and Download

     Official Website

    Other

    iPad App Store

    Social

    Five9

    Summary

    Our users have written 0 comments and reviews about Five9, and it has gotten 0 likes

    • Developed by CallCenterSoftware
    • Proprietary and Commercial product.
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    Five9 was added to AlternativeTo by CharleyBoy on Apr 28, 2015 and this page was last updated Mar 16, 2020.

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