DeskXpand is described as 'Is everything you need to have effective communication between you and your customers. A full-fledged ticket management system that comes with the right tools to provide a seamless and cost-efficient customer experience' and is a Help Desk platform in the business & commerce category. There are more than 100 alternatives to DeskXpand for a variety of platforms, including Web-based, SaaS, Android, Windows and iPhone apps. The best DeskXpand alternative is Libredesk, which is both free and Open Source. Other great apps like DeskXpand are FreeScout, Freshdesk, osTicket and Zendesk.
We at Casengo believe that dissatisfied customers care about one thing only: direct action. If they have a question – and they usually do – they want the right answer right away. That’s why we built Casengo: adjustable and affordable social customer support software with great...
All social communication channels — Facebook, Instagram, Twitter, YouTube, LinkedIn — in one place. The conversational user interface makes your life easier. Custom tags are help you to categorise your social conversations.
Hybrid Live Chat For Better Customer Service and Engagement. Bots working together with your team for optimising your customer acquisition and retention processes.
HappyFox is a web based customer support ticketing system and is cloud-based. It is a centralized ticket support system that manages incoming request coming from multiple channels like voice, chat, email and social media.
Keeping™ is a customer support tool that integrates with Gmail/Google Apps. It allows you and your team to manage customers support more efficiently directly from your current mailbox without having to use an external helpdesk.
Raiseaticket is a 100% free web-based helpdesk solution. The system is built to service organizations of all sizes and can handle multi-team, multi-vendor, OEM and multi-company web and email customer support operations.
BUGtrack is a web-based bug tracking and project management.
Why use BUGtrack?
Web based Access real-time information from anywhere in the world, 24 hours a day, 365 days a year.
Unlimited projects & Bugs Manage hundreds of projects in multiple locations OR just a few!.
Help desk pilot is help desk & customer support software. This customer support software is 100% web based. With added support for LDAP authentication, knowledge base integration and SLA management.
Sirportly is a feature-rich customer service / help desk application available as an online cloud service or downloadable web application. Features include email integration, knowledge bases, SLAs, flexible reporting, and a powerful API.
Usedesk is a helpdesk platform that helps automate your customer service, keep your business in sync, and your clients happy - all in one single window.
FeedbacQ is a revolutionary tablet application tailored to getting live feedback and customer experience. The solution enables to analyze data to drive business decisions in a customer perspective.
Znuny is a fork of the OTRS Community Edition - The main goal is to be compatible to previous versions, so that users can reuse their addons and configurations. The feature set is the same and will be extended in the future.
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