Cisco Contact Center Alternatives

    Cisco Contact Center is described as 'Improve customer interactions, encourage innovation, and increase responsiveness to customers with Cisco contact center solutions'. There are more than 10 alternatives to Cisco Contact Center for Online / Web-based, SaaS and Self-Hosted solutions. The best alternative is Twilio, which is free. Other great apps like Cisco Contact Center are Nexmo (Paid), SendSMSGate (Paid), Videsk (Paid) and Infobip (Freemium).

    This page was last updated Apr 18, 2021

    1. Twilio is a web-service API that lets you use your existing web languages and skills to build voice and SMS applications. We focus on building a simple, powerful, pay-as-you-go communications platform so that you can focus on what you do best.
      show more
    2. Nexmo provides innovative communication APIs that bridge traditional voice and text services with cloud communications.
      show more


      • Online
      • Software as a Service (SaaS)
      SMS Gateway and Notifications Service at the cheapest price. Much cheaper than Twilio.
    3. Videsk is the first plug&play video contact center to communicate with your customers through a video call integrated into your website, app, kiosk, and everything with Internet.
      show more
    4. International Communication Platform as a Service (CPaaS) provider with zero-hop connectivity to telecoms globally. It supports all major mobile communication channels, like SMS, email, WhatsApp, Viber, voice, video and more, over API and web UI.
      No screenshots yet


    5. LUCS (Lean Unified Customer Services) was developed with the vision to offer companies and organizations a contact center solution from a single source and fully integrate Skype for Business.
      No screenshots yet
      • Software as a Service (SaaS)
      WhatsApp is a popular messaging platform around the globe. With Maytapi you can send and receive messages from WhatsApp using simple HTTP requests. Integrate your marketing or business platform (Shopify, Woocommerce, CRM ets.) to WhatsApp easily.
      No screenshots yet
      • Online
      Everything is focused on enabling efficient and productive dialogues to take place between people, your company and customers and groups of people.
    6. Remotely is a suite of essential business applications including chat, video conferencing, office apps and more which will help you work from anywhere. The suite includes full-featured Zoho tools like Cliq, Meeting, ShowTime, WorkDrive and many more.
      show more
      • Online
      Scalable, cloud-based contact center built on AWS.
      No screenshots yet
    Showing 10 of 10 alternatives