Cisco Contact Center Alternatives

Cisco Contact Center is described as 'Improve customer interactions, encourage innovation, and increase responsiveness to customers with Cisco contact center solutions' and is an app. There are more than 10 alternatives to Cisco Contact Center for Web-based, SaaS, Self-Hosted and Amazon Web Services. The best Cisco Contact Center alternative is Twilio, which is free. Other great apps like Cisco Contact Center are Nexmo, Tellephant, SendSMSGate and Videsk.

Cisco Contact Center alternatives are mainly Team Collaboration Tools but may also be Email Marketing Services. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of Cisco Contact Center.

Cisco Contact Center alternatives page was last updated

Cisco Contact Center

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Twilio
Is this is a good alternative?
Yes
No
Freemium • Proprietary
Online
111 Twilio alternatives
Twilio is a web-service API that lets you use your existing web languages and skills to build voice and SMS applications. We focus on building a simple, powerful, pay-as-you-go communications platform so that you can focus on what you do best.
- - Twilio is the most popular Web-based alternative to Cisco Contact Center.
- - Twilio is the most popular free alternative to Cisco Contact Center.
Suggest and vote on features
Twilio Features
1. VoiP CallsTwilio allows you to make voice calls over Internet using the Voice over Internet Protocol (VoIP).
API Integration
Built-in authentication
Voice Chat
IVR
SMS API
Nexmo
Is this is a good alternative?
Yes
No
Paid • Proprietary
Online
54 Nexmo alternatives
Nexmo provides innovative communication APIs that bridge traditional voice and text services with cloud communications.
- - Nexmo is the most popular commercial alternative to Cisco Contact Center.
Suggest and vote on features
Nexmo Features
Whatsapp integration
Web-Based
SMS Messaging
SMS API
Tellephant
Is this is a good alternative?
Yes
No
Free • Proprietary
Online
Software as a Service (SaaS)
89 Tellephant alternatives
Tellephant is a one stop shop for everything you need to grow your business. Make your business more accessible with WhatsApp!
- - Tellephant is the most popular SaaS alternative to Cisco Contact Center.
Suggest and vote on features
Tellephant Features
SMS API
Whatsapp integration
Messenger
SMS Messaging
SendSMSGate
Is this is a good alternative?
Yes
No
Paid • Proprietary
Online
Software as a Service (SaaS)
93 SendSMSGate alternatives
Cheap SMS Gateway with simple API and 24/7 Support. Pricing cheaper than Twilio in 2-3 times. Good choice for startups.
Suggest and vote on features
SendSMSGate Features
1. Two-factor AuthenticationSendSMSGate supports two-factor authentication (2FA).
SMS API
Twilio integration
Videsk
Is this is a good alternative?
Yes
No
Paid • Proprietary
CRM System
Online
Software as a Service (SaaS)
58 Videsk alternatives
Videsk is the first plug&play video contact center to communicate with your customers through a video call integrated into your website, app, kiosk, and everything with Internet.
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Videsk Features
Customer service
Video Conferencing
Low Latency
Live Support Chat
Call recording
Call Queue
Call Tracking
Widgets
Call Routing
Infobip
Is this is a good alternative?
Yes
No
Freemium • Proprietary
Email Marketing Service
Online
Self-Hosted
Software as a Service (SaaS)
85 Infobip alternatives
International Communication Platform as a Service (CPaaS) provider with zero-hop connectivity to telecoms globally. It supports all major mobile communication channels, like SMS, email, WhatsApp, Viber, voice, video and more, over API and web UI.
- - Infobip is the most popular Self-Hosted alternative to Cisco Contact Center.
Suggest and vote on features
Infobip Features
SMS Messaging
Sms gateway
SMS Reminders
Whatsapp integration
Viber integration
SMS API
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LUCS
Is this is a good alternative?
Yes
No
Paid • Proprietary
Self-Hosted
2 LUCS alternatives
LUCS (Lean Unified Customer Services) was developed with the vision to offer companies and organizations a contact center solution from a single source and fully integrate Skype for Business. Its modular design and configuration capabilities ensure that new organizational...
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LUCS Features
Skill based routing
Reporting
Microsoft Teams Integration
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Anywhere365
Is this is a good alternative?
Yes
No
Paid • Proprietary
Online
7 Anywhere365 alternatives
Everything is focused on enabling efficient and productive dialogues to take place between people, your company and customers and groups of people.
Anywhere365 has no features, suggest some!
Maytapi
Is this is a good alternative?
Yes
No
Paid • Proprietary
Software as a Service (SaaS)
83 Maytapi alternatives
WhatsApp is a popular messaging platform around the globe. With Maytapi you can send and receive messages from WhatsApp using simple HTTP requests. Integrate your marketing or business platform (Shopify, Woocommerce, CRM ets.) to WhatsApp easily.
Maytapi has no features, suggest some!
Add a screenshot
Zoho Remotely
Is this is a good alternative?
Yes
No
Paid • Proprietary
Team Collaboration Tool
Online
Software as a Service (SaaS)
87 Zoho Remotely alternatives
Remotely is a suite of essential business applications including chat, video conferencing, office apps and more which will help you work from anywhere. The suite includes full-featured Zoho tools like Cliq, Meeting, ShowTime, WorkDrive and many more.
Suggest and vote on features
Zoho Remotely Features
1. Real time collaborationMultiple users can work together in Zoho Remotely simultaneously.
Remote Work
Amazon Connect
Is this is a good alternative?
Yes
No
Freemium • Proprietary
Software as a Service (SaaS)
Amazon Web Services
13 Amazon Connect alternatives
With Amazon Connect, you can set up a contact center in minutes that can scale to support millions of customers.
Amazon Connect has no features, suggest some!