Cisco Contact Center is described as 'Improve customer interactions, encourage innovation, and increase responsiveness to customers with Cisco contact center solutions'. There are more than 10 alternatives to Cisco Contact Center for Online / Web-based, SaaS and Self-Hosted solutions. The best alternative is Twilio, which is free. Other great apps like Cisco Contact Center are Nexmo (Paid), SendSMSGate (Paid), Videsk (Paid) and Infobip (Freemium).
Twilio is a web-service API that lets you use your existing web languages and skills to build voice and SMS applications. We focus on building a simple, powerful, pay-as-you-go communications platform so that you can focus on what you do best.
International Communication Platform as a Service (CPaaS) provider with zero-hop connectivity to telecoms globally. It supports all major mobile communication channels, like SMS, email, WhatsApp, Viber, voice, video and more, over API and web UI.
WhatsApp is a popular messaging platform around the globe. With Maytapi you can send and receive messages from WhatsApp using simple HTTP requests. Integrate your marketing or business platform (Shopify, Woocommerce, CRM ets.) to WhatsApp easily.
Remotely is a suite of essential business applications including chat, video conferencing, office apps and more which will help you work from anywhere. The suite includes full-featured Zoho tools like Cliq, Meeting, ShowTime, WorkDrive and many more.