Cisco Contact Center Alternatives

Cisco Contact Center is described as 'Improve customer interactions, encourage innovation, and increase responsiveness to customers with Cisco contact center solutions' and is an app. There are more than 10 alternatives to Cisco Contact Center for Web-based, SaaS, Self-Hosted and Amazon Web Services. The best Cisco Contact Center alternative is Twilio. It's not free, so if you're looking for a free alternative, you could try Amazon Connect or Tellephant. Other great apps like Cisco Contact Center are Nexmo, SendSMSGate, LUCS and Videsk.

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Cisco Contact Center alternatives are mainly Team Collaboration Tools but may also be Video Calling Apps or Email Marketing Services.  Filter by these or use the filter bar below if you want a narrower list of alternatives or looking for a specific functionality of Cisco Contact Center.
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Improve customer interactions, encourage innovation, and increase responsiveness to customers with Cisco contact center solutions.

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Cisco Contact Center alternatives page was last updated Oct 20, 2021
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  1. Twilio icon
    Twilio icon

    Twilio

     25 likes
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    Twilio is a web-service API that lets you use your existing web languages and skills to build voice and SMS applications. We focus on building a simple, powerful, pay-as-you-go communications platform so that you can focus on what you do best.

    115 Twilio alternatives
    Triggering a function in Twilio Studio

    License model

    Application type

    Platforms

    • Online
    Building appointment reminders in Twilio Studio

    Twilio Features

    1.  VoiP Calls
    2.  API Integration
    3.  Built-in authentication
    4.  Voice Chat
    5.  IVR
    6.  SMS API
    Twilio iconCisco Contact Center Icon

    Twilio VS Cisco Contact Center

    Is Twilio a good alternative to Cisco Contact Center?
     

    • Twilio is the most popular Web-based alternative to Cisco Contact Center.

    • Twilio is the most popular commercial alternative to Cisco Contact Center.

    • Twilio is Paid and ProprietaryCisco Contact Center is also Paid and Proprietary
  2. Amazon Connect icon
    Amazon Connect icon

    Amazon Connect

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    With Amazon Connect, you can set up a contact center in minutes that can scale to support millions of customers.

    14 Amazon Connect alternatives
    Amazon Connect screenshot 1

    License model

    • Freemium • Proprietary

    Platforms

    • Software as a Service (SaaS)
    • Amazon Web Services
    Amazon Connect iconCisco Contact Center Icon

    Amazon Connect VS Cisco Contact Center

    Is Amazon Connect a good alternative to Cisco Contact Center?
     

    • Amazon Connect is the most popular SaaS alternative to Cisco Contact Center.

    • Amazon Connect is the most popular free alternative to Cisco Contact Center.

    • Amazon Connect is Freemium and ProprietaryCisco Contact Center is Paid and Proprietary
  4. Nexmo icon
    Nexmo icon

    Nexmo

     7 likes
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    Nexmo provides innovative communication APIs that bridge traditional voice and text services with cloud communications.

    56 Nexmo alternatives
    Nexmo screenshot 1

    License model

    Platforms

    • Online

    Nexmo Features

    1.  Whatsapp integration
    2.  Web-Based
    3.  SMS Messaging
    4.  SMS API
    Nexmo screenshot 1
    Nexmo iconCisco Contact Center Icon

    Nexmo VS Cisco Contact Center

    Is Nexmo a good alternative to Cisco Contact Center?
     
  5. Tellephant icon
    Tellephant icon

    Tellephant

     1 like
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    Tellephant is a one stop shop for everything you need to grow your business. Make your business more accessible with WhatsApp!

    90 Tellephant alternatives
    Tellephant screenshot 1

    License model

    • Free • Proprietary

    Platforms

    • Online
    • Software as a Service (SaaS)

    Tellephant Features

    1.  SMS API
    2.  Whatsapp integration
    3.  Messenger
    4.  SMS Messaging
    Tellephant screenshot 1
    Tellephant iconCisco Contact Center Icon

    Tellephant VS Cisco Contact Center

    Is Tellephant a good alternative to Cisco Contact Center?
     
  6. SendSMSGate icon
    SendSMSGate icon

    SendSMSGate

     1 like
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    Cheap SMS Gateway with simple API and 24/7 Support. Pricing cheaper than Twilio in 2-3 times. Good choice for startups.

    94 SendSMSGate alternatives
    SendSMSGate screenshot 1

    License model

    Platforms

    • Online
    • Software as a Service (SaaS)

    SendSMSGate Features

    1.  Two-factor Authentication
    2.  SMS API
    3.  Twilio integration
    SendSMSGate iconCisco Contact Center Icon

    SendSMSGate VS Cisco Contact Center

    Is SendSMSGate a good alternative to Cisco Contact Center?
     
  7. LUCS icon
    LUCS icon

    LUCS

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    LUCS (Lean Unified Customer Services) was developed with the vision to offer companies and organizations a contact center solution from a single source and fully integrate Skype for Business. Its modular design and configuration capabilities ensure that new organizational...

    2 LUCS alternatives

    License model

    Platforms

    • Self-Hosted

    LUCS Features

    1.  Skill based routing
    2.  Reporting
    3.  Microsoft Teams Integration
    LUCS iconCisco Contact Center Icon

    LUCS VS Cisco Contact Center

    Is LUCS a good alternative to Cisco Contact Center?
     

    • LUCS is the most popular Self-Hosted alternative to Cisco Contact Center.

    • LUCS is Paid and ProprietaryCisco Contact Center is also Paid and Proprietary
  9. Videsk icon
    Videsk icon

    Videsk

     1 like
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    Videsk is the first plug&play video contact center to communicate with your customers through a video call integrated into your website, app, kiosk, and everything with Internet.

    58 Videsk alternatives
    Personalize the widgets with your company logo, colors, and texts.

    License model

    Application types

    Platforms

    • Online
    • Software as a Service (SaaS)
    Visualize metrics and analytics related to call volume, segments, agents, customer satisfaction and history.
    Console where your agents receive the calls of your customers, multi devices, only Internet connection required.
    +1
    We use WebRTC to communicate with your customers, so you agents and customers never will need to download or install anything.

    Videsk Features

    1.  Customer service
    2.  Video Conferencing
    3.  Low Latency
    4.  Live Support Chat
    5.  Call recording
    6.  Call Queue
    7.  Call Tracking
    8.  Widgets
    Videsk iconCisco Contact Center Icon

    Videsk VS Cisco Contact Center

    Is Videsk a good alternative to Cisco Contact Center?
     
  10. Infobip icon
    Infobip icon

    Infobip

     1 like
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    International Communication Platform as a Service (CPaaS) provider with zero-hop connectivity to telecoms globally. It supports all major mobile communication channels, like SMS, email, WhatsApp, Viber, voice, video and more, over API and web UI.

    86 Infobip alternatives

    License model

    • Freemium • Proprietary

    Application type

    Platforms

    • Online
    • Self-Hosted
    • Software as a Service (SaaS)

    Infobip Features

    1.  SMS Messaging
    2.  Sms gateway
    3.  SMS Reminders
    4.  Whatsapp integration
    5.  Viber integration
    6.  SMS API
    Infobip iconCisco Contact Center Icon

    Infobip VS Cisco Contact Center

    Is Infobip a good alternative to Cisco Contact Center?
     
  11. Anywhere365 icon
    Anywhere365 icon

    Anywhere365

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    Dialogue management for the business enterprise that manages real-time dialogues for Microsoft Teams and Skype for Business.

    7 Anywhere365 alternatives
    Anywhere365 screenshot 1

    License model

    Platforms

    • Online
    Anywhere365 iconCisco Contact Center Icon

    Anywhere365 VS Cisco Contact Center

    Is Anywhere365 a good alternative to Cisco Contact Center?
     
  12. Maytapi icon
    Maytapi icon

    Maytapi

     1 like
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    WhatsApp is a popular messaging platform around the globe. With Maytapi you can send and receive messages from WhatsApp using simple HTTP requests. Integrate your marketing or business platform (Shopify, Woocommerce, CRM ets.) to WhatsApp easily.

    83 Maytapi alternatives

    License model

    Platforms

    • Software as a Service (SaaS)
    Maytapi iconCisco Contact Center Icon

    Maytapi VS Cisco Contact Center

    Is Maytapi a good alternative to Cisco Contact Center?
     
  13. Zoho Remotely icon
    Zoho Remotely icon

    Zoho Remotely

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    Remotely is a suite of essential business applications including chat, video conferencing, office apps and more which will help you work from anywhere. The suite includes full-featured Zoho tools like Cliq, Meeting, ShowTime, WorkDrive and many more.

    81 Zoho Remotely alternatives
    Zoho Remotely screenshot 1
    Zoho Remotely screenshot 2
    +1
    Zoho Remotely screenshot 3

    License model

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)

    Zoho Remotely Features

    1.  Real time collaboration
    2.  Remote Work
    Zoho Remotely iconCisco Contact Center Icon

    Zoho Remotely VS Cisco Contact Center

    Is Zoho Remotely a good alternative to Cisco Contact Center?
     
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