Provides a secure, highly available, and easy to deploy customer interaction management solution.
Paid • Proprietary
Software as a Service (SaaS)
What is Cisco Contact Center?
Improve customer interactions, encourage innovation, and increase responsiveness to customers with Cisco contact center solutions. Learn how Cisco is driving the evolution of care to deliver personalized customer experiences. ncrease customer loyalty and lifetime value Cognitive customer experiences Cognitive customer experiences Infuse your contact center with AI and data to create contextual and predictive customer experiences.
Omnichannel engagement Omnichannel engagement Engage with customers on every channel from a single intuitive agent desktop.
Customer insight Customer insight Use cloud data analytics to learn about your customers so you can improve intimacy, loyalty, and customer lifetime value.
Cloud innovation Cloud innovation Migrate to a cloud contact center solution in a thoughtful, cost-effective, and innovative way.
Collaboration-enabled Collaboration-enabled Improve first contact resolution by giving your agents quick access to subject matter experts with built-in collaboration.
Agent optimization Agent optimization Leverage your agents more efficiently across locations and reduce overall agent costs.
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