LUCS icon
LUCS icon

LUCS

LUCS (Lean Unified Customer Services) was developed with the vision to offer companies and organizations a contact center solution from a single source and fully integrate Skype for Business. Its modular design and configuration capabilities ensure that new organizational...

Cost / License

  • Pay once
  • Proprietary

Platforms

  • Self-Hosted
LUCS alternatives  
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Features

  1.  Skill based routing
  2.  Reporting
  3. Microsoft Teams icon  Microsoft Teams Integration

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LUCS information

  • Developed by

    Unknown

  • Licensing

    Proprietary and Commercial product.

  • Pricing

    One time purchase (perpetual license).

  • Alternatives

    2 alternatives listed

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  • Supported Languages

    • English
LUCS was added to AlternativeTo by DzmitryLahoda on and this page was last updated .
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What is LUCS?

LUCS (Lean Unified Customer Services) was developed with the vision to offer companies and organizations a contact center solution from a single source and fully integrate Skype for Business. Its modular design and configuration capabilities ensure that new organizational, operational and process specific demands can be met.

Due to its high scalability, LUCS is able to cover the contact center needs of companies of all sizes. LUCS provides targeted routing of all communication channels such as chat and web chat, voice, video, email, fax and social media. The native integration with Skype for Business guarantees that the existing Microsoft Unified Communications infrastructure can be optimally used and expanded.