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Amazon Connect Alternatives

Amazon Connect is described as 'simple to use, self-service, cloud-based customer contact center that scales to support any size business' and is an website. There are more than 10 alternatives to Amazon Connect, not only websites but also apps for a variety of platforms, including SaaS, Mac, Windows and Linux. The best alternative is Twilio, which is free. Other great sites and apps similar to Amazon Connect are CloudTalk.io, Tellephant, SendSMSGate and Talkdesk.

Amazon Connect alternatives are mainly CRM Systems but may also be Encrypted Chat Apps or Customer Support Tools. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of Amazon Connect.
This page was last updated
  • Online

Amazon Connect is a simple to use, self-service, cloud-based customer contact center that scales to support any size business

Learn more about Amazon Connect

  1. Twilio icon

    Twilio

    • FreemiumProprietary
    • Online

    Twilio is a web-service API that lets you use your existing web languages and skills to build voice and SMS applications. We focus on building a simple, powerful, pay-as-you-go communications platform so that you can focus on what you do best.

    Triggering a function in Twilio Studio
  2. Cloud-based phone centre solution with 50+ advanced call features, ready to use in a minute. CloudTalk helps more than 1000 smart companies as DHL, Electronic Star, Yves Rocher deliver exceptional customer support & boost their sales.

    CloudTalk Call History & Historical Reporting - View your team's call performance and all your historical call's data, and export reports for further analysis.


  3. Tellephant icon

    Tellephant

    • FreeProprietary
    • Online
    • Software as a Service (SaaS)

    Tellephant is a one stop shop for everything you need to grow your business. Make your business more accessible with WhatsApp!

    Screenshot
  4. SendSMSGate icon

    SendSMSGate

    • Online
    • Software as a Service (SaaS)

    SMS Gateway and Notifications Service at the cheapest price. Much cheaper than Twilio.

    Screenshot
  5. Talkdesk icon

    Talkdesk

    • Online

    Talkdesk is a cloud-based call center software solution.

    No hardware, no coding. One-click integrations with Salesforce, Zendesk, Desk.com and many others. Connect with your customers in real time and increase customer loyalty.

    No screenshots yet


  6. Infobip icon

    Infobip

    • FreemiumProprietary
    • Online
    • Self-Hosted
    • Software as a Service (SaaS)

    International Communication Platform as a Service (CPaaS) provider with zero-hop connectivity to telecoms globally. It supports all major mobile communication channels, like SMS, email, WhatsApp, Viber, voice, video and more, over API and web UI.

    No screenshots yet
  7. Maytapi icon

    Maytapi

    • Software as a Service (SaaS)

    WhatsApp is a popular messaging platform around the globe. With Maytapi you can send and receive messages from WhatsApp using simple HTTP requests. Integrate your marketing or business platform (Shopify, Woocommerce, CRM ets.) to WhatsApp easily.

    No screenshots yet
  8. Nectar Desk is a provider of call center software solutions for a wide variety of industries. It has a complete suite of call center software features such as call recording, IVRs and call transfers.

    Screenshot
  9. NobelBiz is a Contact Center Technology company offering an omnichannel software designed with full remote capabilities paired with an innovative carrier-of-carriers network.

    Agnet View
  10. uContact icon

    uContact

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • iPad

    uContact is an All in One contact center solution that includes ACD, recording, dialers (preview, power and predictive), Social Networks, CRM, WFM, quality, call reporting, live monitoring, IVR, SMS, Web Chat with audio and video, Gamification, etc.

    Agent Desktop
Showing 10 of 13 alternatives