Amazon Connect Alternatives

    Amazon Connect is described as 'Scalable, cloud-based contact center built on AWS'. There are more than 10 alternatives to Amazon Connect, not only websites but also apps for a variety of platforms, including SaaS, Mac, Windows and Linux. The best alternative is Twilio, which is free. Other great sites and apps similar to Amazon Connect are CloudTalk.io (Paid), SendSMSGate (Paid), Talkdesk (Paid) and Infobip (Freemium).

    This page was last updated Jul 24, 2021

    1. Twilio is a web-service API that lets you use your existing web languages and skills to build voice and SMS applications. We focus on building a simple, powerful, pay-as-you-go communications platform so that you can focus on what you do best.
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    2. Cloud-based phone centre solution with 50+ advanced call features, ready to use in a minute. CloudTalk helps more than 1000 smart companies as DHL, Electronic Star, Yves Rocher deliver exceptional customer support & boost their sales.
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      • Online
      • Software as a Service (SaaS)
      SMS Gateway and Notifications Service at the cheapest price. Much cheaper than Twilio.
    3. Talkdesk is a cloud-based call center software solution. No hardware, no coding. One-click integrations with Salesforce, Zendesk, Desk.com and many others. Connect with your customers in real time and increase customer loyalty.
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    4. International Communication Platform as a Service (CPaaS) provider with zero-hop connectivity to telecoms globally. It supports all major mobile communication channels, like SMS, email, WhatsApp, Viber, voice, video and more, over API and web UI.
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      • Software as a Service (SaaS)
      WhatsApp is a popular messaging platform around the globe. With Maytapi you can send and receive messages from WhatsApp using simple HTTP requests. Integrate your marketing or business platform (Shopify, Woocommerce, CRM ets.) to WhatsApp easily.
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    5. Nectar Desk is a provider of call center software solutions for a wide variety of industries. It has a complete suite of call center software features such as call recording, IVRs and call transfers.
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    6. NobelBiz is a Contact Center Technology company offering an omnichannel software designed with full remote capabilities paired with an innovative carrier-of-carriers network.
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      • Mac
      • Windows
      • Linux
      • Online
      • Android
      • iPhone
      • Chrome OS
      • iPad
      uContact is an All in One contact center solution that includes ACD, recording, dialers (preview, power and predictive), Social Networks, CRM, WFM, quality, call reporting, live monitoring, IVR, SMS, Web Chat with audio and video, Gamification, etc.
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      • Online
      Everything is focused on enabling efficient and productive dialogues to take place between people, your company and customers and groups of people.
    Showing 10 of 12 alternatives