Amazon Connect Alternatives

Amazon Connect is described as 'With Amazon Connect, you can set up a contact center in minutes that can scale to support millions of customers' and is an app. There are more than 10 alternatives to Amazon Connect for a variety of platforms, including Web-based, SaaS, Mac, Windows and Linux apps. The best Amazon Connect alternative is Twilio, which is free. Other great apps like Amazon Connect are CloudTalk.io, Tellephant, SendSMSGate and Talkdesk.

Amazon Connect alternatives are mainly CRM Systems but may also be Encrypted Chat Apps or Customer Support Tools. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of Amazon Connect.

Amazon Connect alternatives page was last updated

Amazon Connect

Freemium • Proprietary

Software as a Service (SaaS)
Amazon Web Services

With Amazon Connect, you can set up a contact center in minutes that can scale to support millions of customers.

Learn more about Amazon Connect

Twilio
Is this is a good alternative?
Yes
No
Freemium • Proprietary
Online
111 Twilio alternatives
Twilio is a web-service API that lets you use your existing web languages and skills to build voice and SMS applications. We focus on building a simple, powerful, pay-as-you-go communications platform so that you can focus on what you do best.
- - Twilio is the most popular Web-based alternative to Amazon Connect.
- - Twilio is the most popular free alternative to Amazon Connect.
Suggest and vote on features
Twilio Features
1. VoiP CallsTwilio allows you to make voice calls over Internet using the Voice over Internet Protocol (VoIP).
API Integration
Built-in authentication
Voice Chat
IVR
SMS API
CloudTalk.io
Is this is a good alternative?
Yes
No
Paid • Proprietary
Encrypted Chat App
Mac
Windows
Linux
Android
iPhone
Software as a Service (SaaS)
100 CloudTalk.io alternatives
Cloud-based phone centre solution with 50+ advanced call features, ready to use in a minute. CloudTalk helps more than 1000 smart companies as DHL, Electronic Star, Yves Rocher deliver exceptional customer support & boost their sales.
- - CloudTalk.io is the most popular Windows, Android, Mac, iPhone, Linux & SaaS alternative to Amazon Connect.
- - CloudTalk.io is the most popular commercial alternative to Amazon Connect.
Suggest and vote on features
CloudTalk.io Features
1. VoiP CallsCloudTalk.io allows you to make voice calls over Internet using the Voice over Internet Protocol (VoIP).
2. Text to SpeechCloudTalk.io allows you to transform written text into spoken text.
3. Marketing AutomationCloudTalk.io can automate marketing campaigns and activities throughout the customer journey by automatic workflows.
Call Routing
Helpscout integration
Data analytics
IVR
Skill based routing
Call forwarding
Google contacts integration
Voice Recording
Callback
Speech to text
Tellephant
Is this is a good alternative?
Yes
No
Free • Proprietary
Online
Software as a Service (SaaS)
89 Tellephant alternatives
Tellephant is a one stop shop for everything you need to grow your business. Make your business more accessible with WhatsApp!
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Tellephant Features
SMS API
Whatsapp integration
Messenger
SMS Messaging
SendSMSGate
Is this is a good alternative?
Yes
No
Paid • Proprietary
Online
Software as a Service (SaaS)
93 SendSMSGate alternatives
Cheap SMS Gateway with simple API and 24/7 Support. Pricing cheaper than Twilio in 2-3 times. Good choice for startups.
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SendSMSGate Features
1. Two-factor AuthenticationSendSMSGate supports two-factor authentication (2FA).
SMS API
Twilio integration
Talkdesk
Is this is a good alternative?
Yes
No
Paid • Proprietary
Customer Support Tool
Online
14 Talkdesk alternatives
Talkdesk is a cloud-based call center software solution.

No hardware, no coding. One-click integrations with Salesforce, Zendesk, Desk.com and many others. Connect with your customers in real time and increase customer loyalty.
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Talkdesk Features
Transcribe Voicemails
Cloud based
Add a screenshot
Infobip
Is this is a good alternative?
Yes
No
Freemium • Proprietary
Email Marketing Service
Online
Self-Hosted
Software as a Service (SaaS)
85 Infobip alternatives
International Communication Platform as a Service (CPaaS) provider with zero-hop connectivity to telecoms globally. It supports all major mobile communication channels, like SMS, email, WhatsApp, Viber, voice, video and more, over API and web UI.
- - Infobip is the most popular Self-Hosted alternative to Amazon Connect.
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Infobip Features
SMS Messaging
Sms gateway
SMS Reminders
Whatsapp integration
Viber integration
SMS API
Add a screenshot
Maytapi
Is this is a good alternative?
Yes
No
Paid • Proprietary
Software as a Service (SaaS)
83 Maytapi alternatives
WhatsApp is a popular messaging platform around the globe. With Maytapi you can send and receive messages from WhatsApp using simple HTTP requests. Integrate your marketing or business platform (Shopify, Woocommerce, CRM ets.) to WhatsApp easily.
Maytapi has no features, suggest some!
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Nectar Desk
Is this is a good alternative?
Yes
No
Paid • Proprietary
Software as a Service (SaaS)
8 Nectar Desk alternatives
Nectar Desk is a provider of call center software solutions for a wide variety of industries. It has a complete suite of call center software features such as call recording, IVRs and call transfers.
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Nectar Desk Features
1. VoiP CallsNectar Desk allows you to make voice calls over Internet using the Voice over Internet Protocol (VoIP).
Click to call
Call Queue
Virtual PBX
Based on phone number
Integration with Pipedrive
IVR
Call recording
NobelBiz OMNI+
Is this is a good alternative?
Yes
No
Paid • Proprietary
Mac
Windows
Linux
Online
Chrome OS
4 NobelBiz OMNI+ alternatives
NobelBiz is a Contact Center Technology company offering an omnichannel software designed with full remote capabilities paired with an innovative carrier-of-carriers network.
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NobelBiz OMNI+ Features
Callback
Call recording
Inbound calls
Omnichannel messaging
Call blending
Call campaign management
Predictive dialer
uContact
Is this is a good alternative?
Yes
No
Paid • Proprietary
Mac
Windows
Linux
Online
Android
iPhone
Chrome OS
iPad
28 uContact alternatives
uContact is an All in One contact center solution that includes ACD, recording, dialers (preview, power and predictive), Social Networks, CRM, WFM, quality, call reporting, live monitoring, IVR, SMS, Web Chat with audio and video, Gamification, etc.
- - uContact is the most popular iPad alternative to Amazon Connect.
Suggest and vote on features
uContact Features
1. VoiP CallsuContact allows you to make voice calls over Internet using the Voice over Internet Protocol (VoIP).
2. Unified inboxView e-mails (or similar) from all accounts in one unified view with uContact.
IVR
Predictive dialer
Phone dialer
Call Tracking
Call recording
Anywhere365
Is this is a good alternative?
Yes
No
Paid • Proprietary
Online
7 Anywhere365 alternatives
Everything is focused on enabling efficient and productive dialogues to take place between people, your company and customers and groups of people.
Anywhere365 has no features, suggest some!
Cisco Contact Center
Is this is a good alternative?
Yes
No
Paid • Proprietary
Online
Software as a Service (SaaS)
11 Cisco Contact Center alternatives
Improve customer interactions, encourage innovation, and increase responsiveness to customers with Cisco contact center solutions.
Cisco Contact Center has no features, suggest some!
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