Brief by Casemargin

Paste a support ticket, from any helpdesk, any platform, any tab, and it produces a structured case brief: current problem, prior history, actions taken, evidence, assessment, and the suggested next step.

Built for agents who handle ticket handoffs. Instead of scrolling a 40-message thread to understand what happened and what to do next, you read seven labeled sections. The brief is grounded in the ticket text. Nothing is added that isn't there.

What the brief includes:

• Current problem — what's happening right now
• Prior history — relevant events before this incident
• Actions already taken — what's been tried, and the outcome
• Customer summary — who the requester is, when available
• Supporting evidence — logs, error codes, timestamps
• Overall assessment — likely cause and severity
• Suggested next step — the single most useful thing to do next
• Information quality — rates how complete the ticket is

The extension works from any tab. Open the side panel, paste, click Build brief. Copy the result as plain text or Markdown and drop it into your internal notes, Slack, Linear, Notion, or wherever your team works.

2 free briefs per day without an account. Sign up with an email for 8 per month, free. No credit card.