BDLP Desk

Shared Inbox & Email Ticketing Convert incoming emails into trackable support tickets with clear ownership and full conversation history.

Google Workspace & IMAP Integration Connect multiple Gmail and IMAP email accounts simultaneously, including shared or department-based mailboxes.

No Per-User Mailbox Requirement Reduce Google Workspace costs by allowing teams to work from shared or departmental inboxes instead of individual user mailboxes.

User Assignment & Access Control Assign users to specific mailboxes and restrict visibility so users only see tickets or inboxes they are assigned to.

Per-User Email Signatures Each team member uses their own email signature, ensuring customers always know who they are communicating with.

Custom Tagging & Categorization Create mailbox-specific tags and categories to organize tickets and support custom workflows.

Custom Popup Notifications Receive real-time, customizable popup notifications for ticket actions such as assignment, replies, and status changes.

Email Notifications on Ticket Replies Automatically notify users by email when a ticket receives a reply, ensuring nothing is missed.

Comprehensive Reporting & Analytics Track ticket resolution times, response delays, viewing time, and user activity to measure and improve support performance.

Resolution Time & Delay Settings Configure ticket resolution thresholds and response delay tracking for better SLA management.

User Management Create users, assign roles, and manage permissions with ease.

White-Label Support Customize the platform branding for agencies or service providers offering client-facing support.

Full Technical Support Included Hands-on assistance with setup, configuration, and ongoing support — including help with Google Cloud Console for Google Workspace integration.

Flexible Pricing & Scalability Base subscription includes 8 users, with additional seats available per user and enterprise solutions available on request.