AsistentiAI

AsistentiAI is an all-in-one AI customer-service and social messaging platform built in Albania for small and medium businesses. Its AI agent answers customers 24/7 on WhatsApp, Instagram, Facebook Messenger and a website chat widget, in Albanian (including the Gheg dialect, messages typed without ë and ç, and voice notes), English and Italian.

The agent learns from the business's website, product catalogue (WooCommerce sync, Excel/CSV import or a photo of the price list) and the information added in the dashboard. It searches the real catalogue, sends prices and product links, and takes orders and bookings. It never invents prices, stock or policies: when it is not sure, it hands the conversation to the team together with a draft reply.

Around the agent, the platform brings together what businesses usually juggle across several apps:

• a shared real-time inbox for every channel, with labels, internal notes, quick replies, and roles and permissions for each team member;
• replies to Facebook and Instagram comments, both public and private;
• customer cards with conversation memory, orders, bookings with a calendar, and team tasks;
• social media post scheduling, opening network by network as official platform approvals arrive;
• weekly reports with response times;
• on request, a website or online shop built by the team and connected to the agent from day one.

The agent does not rely on a single AI model. It combines models from OpenAI and Anthropic (Claude), each used for the job it does best, plus specialised models for search and voice-note transcription; the mix was chosen after thousands of tests run by the team across many kinds of businesses. WhatsApp, Messenger and Instagram are connected through Meta's official APIs, data is hosted in the EU, and the dashboard supports two-factor authentication and passkeys.

Plans are monthly subscriptions: Starter $120, Professional $220 and Business $550 per month. A free trial with 50 AI replies is available, no credit card required.