AI Customer Service

Aisera is the first of its kind to provide a proactive, personalized, and predictive AI Customer Service solution that is purpose-built to automate repetitive requests, tasks, and workflows. Customer requests range from responding to information requests to providing answers to simple tasks to autonomously resolving complex workflow tasks across multiple applications and systems. Automated responses provide customers with immediate self-service resolutions with zero lag time. With self-service, the right answers are quickly delivered to users thereby improving CSAT and NPS.

Aisera's next-generation AI Customer Service integrates with existing environments to deliver an end-to-end AI Customer Service Experience for employees and their customers. Aisera’s AI Customer Service solution provides omnichannel integrations through Conversational AI, NLU Search, and unsupervised NLP to speed remediation of knowledge requests that provide immediate value on Day One.

Features:

• 200+ integrations to ticketing, knowledge, and IAM systems
• Omnichannel support (web portal, chat, email, voice, and mobile app)
• Conversational AI with 1B+ intents for Customer Service
• 1000+ Pre-trained workflows for Task Automation
• Intelligent Customer Service Conversational Platform
• Intercept or API-based Request-as-a-Service

Benefits:

• Improve MTTR up to 80%
• Increase CSAT/NPS up to 70%
• 65-80% of requests are self-service resolutions
• Cut up to 90% of service desk costs