Zonka Feedback
Enterprise feedback platform combining AI-driven analytics, multi-device surveys, on-premises and web collection, location-based CX, NPS, CSAT, and offline support, providing actionable insights for customer experience improvement across diverse touchpoints.
Cost / License
- Subscription
- Proprietary
Application types
Platforms
- Mac
- Windows
- Android
- iPhone
- Android Tablet
- iPad
Features
- Support for Gestures
- Works Offline
- White-labeled
- Question Branching
- Net Promoter Score (NPS)
- Feedback collection
- Skip Logic
- Embeddable
- Multiple languages
- Location-based
Tags
- customer-satisfaction-survey
- Data Analysis
- Mobile Survey
- Template library
- customer-feedback-capture
- feedback-tool
- feedback-capture
- feedback-software
Zonka Feedback News & Activities
Recent News
Recent activities
Ram-nps added Zonka Feedback as alternative to Opin
k4ds3 added Zonka Feedback as alternative to tinyDialog
jungdev added Zonka Feedback as alternative to HappyPanda
Zonka Feedback information
Developed by
Zonka Feedback Licensing
Proprietary and Commercial product.Pricing
Subscription ranging between $399 and $999 per month.Alternatives
95 alternatives listedSupported Languages
- English
- Arabic
- Azerbaijani
- Bengali
- Burmese
- Danish
- Dutch
- Finnish
- French
- German
- Gujarati
- Hebrew
- Hindi
- Hungarian
- Indonesian
- Italian
- Japanese
- Kannada
- Korean
- Malay
- Malayalam
- Marathi
- Norwegian Bokmål
- Oriya
- Portuguese
- Panjabi, Punjabi
- Romanian
- Russian
- Chinese
- Spanish
- Swedish
- Tamil
- Telugu
- Thai
AlternativeTo Categories
Business & Commerce, Travel & LocationApple AppStore
- Updated
- 5 avg rating
What is Zonka Feedback?
Zonka Feedback is a customer experience and survey platform that uses artificial intelligence to convert feedback into actionable insights. This platform allows users to create detailed surveys, collect data from different customer touchpoints, and understand customer behavior using AI analytics. It measures essential customer experience metrics like Net Promoter Score, Customer Satisfaction, and Customer Effort Score to improve customer satisfaction. The platform can also turn feedback into growth opportunities and convert customers into brand advocates. It is user-friendly, scalable, and suitable for startups and growing businesses. Zonka Feedback offers various feedback collection methods, including B2C & B2B feedback, transactional & relationship surveys, customer service & agent feedback, and location-based CX. It also supports offline and field surveys by providing mobile forms automation, on-premises feedback, and safety, inspection & audit surveys.
