VICIdial Contact Center Suite is described as 'VICIdial is an enterprise class, open source, contact center solution with predictive dialer capabilities. It can handle inbound, outbound, and blended phone calls, as well as inbound email and customer website chat'. There are six alternatives to VICIdial Contact Center Suite for a variety of platforms, including Online / Web-based, Mac, Windows, Linux and iPhone. The best alternative is EasyCall Phone Call Center, which is free. Other great apps like VICIdial Contact Center Suite are Voiptime Cloud Call Center (Paid), Five9 (Paid), CallKite (Paid) and uContact (Paid).
Instantly provide voice customer support through phone calls. EasyCall is a simple yet advanced call center software that allow your customers to call you with a click to call widget without the need for a phone number (web to web calls).
Your website’s video call center in just one click. Close more sales in real-time, or support your existing customers seamlessly. CallKite is here to help improve your sales and create happier customers.
uContact is an All in One contact center solution that includes ACD, recording, dialers (preview, power and predictive), Social Networks, CRM, WFM, quality, call reporting, live monitoring, IVR, SMS, Web Chat with audio and video, Gamification, etc.