Ubersmith is:
• An all-in-one solution
• Platform independent
• Open and extensible
Features:
Billing: Our tightly integrated monitoring and billing system demonstrates our specialization in usage-based billing. We offer out-of-the-box solutions for bandwidth billing, ticket-time billing, power billing and resource-based cloud billing. PA-DSS certification enables you to provide the security of PCI compliance to your customers.
Infrastructure: With mapping to represent all of your data centers and connections, our Device Manager offers easy-to-configure network and power monitoring, switch management, server metrics and reboot controls. Integrate your operations teams with your help desk and business teams, creating opportunities for superior customer service.
Help Desk: Ubersmith’s Support Manager seamlessly integrates with all other modules to give your operations, support and account teams a single customer view. Automated ticket actions and workflow management tools conserve valuable support team resources and built-in support time billing gives you granular control over your invoicing.
Client Portal: With online payment, device monitoring and support ticket submission capabilities, our fully-featured Client Portal provides complete account management for your clients. Real-time bandwidth usage charts and remote reboot controls allow for instant insight and control, while customizable permissions ensure security.
Ubersmith provides complete client lifecycle control with a suite of product catalog management, MSA management, opportunity and electronic quoting tools to help you boost sales and revenue. A powerful set of workflow management tools provides automated order provisioning as well as team-managed order processing.
