
Shelf.io
The Shelf modern knowledge platform helps on-demand businesses improve customer satisfaction and reduce costs with fast, helpful answers to customer and employee questio...
- Paid • Proprietary
- Team Collaboration Tool
- Document Manager
- File Search Utility
- Mac
- Windows
- Online
- Windows Mobile
- Android
- iPhone
- Chrome OS
- Android Tablet
- Windows Phone
- iPad
What is Shelf.io?
The Shelf modern knowledge management platform helps businesses thrive with on-demand answers to the questions that block customer and employee success. Shelf’s proprietary MerlinAI listens for questions and instantly suggests the best answers in search, chat, IVR, and forms. Results return helpful snippets that let you dig deeper on-demand–not long articles that waste precious time. With Shelf, you can easily identify gaps between questions and answers and see how well your content meets customer needs. Health scores and content engagement dashboards provide the necessary insights needed to prioritize constant improvements. Shelf automates the entire knowledge lifecycle including content creation, review and approvals, announcements, ratings and comments, so admins can save hundreds of hours on repetitive processes. Embed Shelf into your CCaaS, CRM, or ticketing system to shorten response time and increase agent productivity. Our knowledge platform is open and extensible, providing pre-built integrations, SDKs, and APIs that integrate seamlessly with your enterprise applications. Create content once – deliver the right answer to the right place at the right time. Every time.
Shelf.io Screenshots







Shelf.io Features
Comments and Reviews
Tags
- organizer
- organizing-files
- content-management-solutions
- intranet-software
- search-tool
- web-research
- digital-content-management
- intranet
- intranet-portal
- knowledgebase-management
- knowledgemanagementtools
- research-tool
- enterprise-content-management
- Productivity Tool
- intranets
- web-content-management
Recent user activities on Shelf.io
imsebiadded Shelf.io as alternative(s) to Infomaniak kSuite
hengboadded
nicolestubbs8liked Shelf.io
I like how clean and intuitive the app is. Shelf seems very flexible to how you want to set up your folders and groups so it would be useful no matter who I'm working with.
I really like the Web Clipper extension because I never need to open Shelf when I start working but I can clip anything I want for later and even put it where I want for when I log into my Shelf.
Shelf helps me stay organized no matter what project I have going on because it can hold any file format and has a ton of filters for when I want to come back to it later.
I use Shelf personally and professionally to easily find a variety of different documents - I love the Web Clipper tool so I can save articles and videos instead of losing them in my Chrome bookmarks bar.