LiveChat
SaaS live chat and help desk solution automates ecommerce visitor conversion, streamlines support with AI chatbots and agent tools, unifies customer interactions, monitors campaigns, provides analytics, integrates with 200+ apps, and delivers weekly insights.
Cost / License
- Subscription
- Proprietary
Application types
Platforms
- Mac
- Windows
- Online
- Android
- iPhone
- iPad
Features
Properties
- Lightweight
- Customizable
Integrations
- Integration with CRMs
Squarespace
Mailchimp
Bigcommerce
WordPress
Shopify
Features
- Custom widgets
- Canned responses
- Email automation
- Chat Bot
- Online chat
- No Coding Required
- Website Monitoring
- Dark Mode
- Two-factor Authentication
- Marketing Automation
- Ad-free
- End-to-End Encryption
- Auto Responder
- Customer Segmentation
- Real time collaboration
- Multiple Account support
- Live chat for websites
- Live Support Chat
- Knowledge base
- Web-Based
- Encrypted Chat
- AI Chatbot
- AI-Powered
Tags
- Customer Support
- Live Chat
- live-help
- help-chat
LiveChat News & Activities
Recent News
Recent activities
- JoaoMarceloG20 liked LiveChat
bkorous added LiveChat as alternative to helpNINJA AI- Danilo_Venom updated LiveChat
LiveChat information
Developed by
Text Inc. Licensing
Proprietary and Commercial product.Pricing
Subscription ranging between $20 and $59 per month.Alternatives
234 alternatives listedSupported Languages
- English
- Russian
- French
- Japanese
- Chinese
- German
- Portuguese
- Spanish
- Arabic
AlternativeTo Categories
Business & Commerce, Network & Admin, Security & Privacy, Social & Communications, AI Tools & ServicesApple AppStore
- Updated
- 4.37 avg rating
What is LiveChat?
LiveChat is a user-friendly live chat and help desk software delivered in a SaaS model. It allows ecommerce business owners to connect with website visitors, convert them into customers, and keep a record of customer service interactions. The software is easy to set up and use, and it enables conversations with preset messages, product suggestions, and purchasing guidance. It consolidates all customer messages within the live chat application and provides immediate access to customer information.
LiveChat also uses AI chatbots to automate support and sales, freeing live chat agents to focus on delivering exceptional experiences. The software includes a tool, Copilot, to help agents navigate the system and respond quickly and confidently.
Compatible with over 200 integrations, LiveChat can be customized to suit any business. It provides clear insights into business impact through live chat reports, tracking sales, agent performance, campaign conversion, chat engagement, satisfaction, achieved goals, and staffing prediction. It also analyzes chat data and provides weekly summaries of common customer questions.
Comments and Reviews
Great app for good price. Lots of features, they have a marketplace and even bot engine for their app. 24/7h support so you can always ask if you have any problems with installation or anything.