LiveAgent
Leverage a unified platform for managing calls, emails, live chat, and social media. Enhance issue resolution by 56% with call center tools, save resources with a ticketing system, and boost earnings by 48% using a fast chat widget. Create knowledge bases easily.
Cost / License
- Subscription
- Proprietary
Application types
EUPlatforms
- Online
- Android
- iPhone
- Android Tablet
- iPad
- PHP
Features
- VoiP Calls
- Gamification
- Beat maker
- Live Support Chat
- Integrated Chat
- Knowledge base
- Call recording
- Customer service
- Helpdesk Ticketing
Tags
- Customer Support
- Ticketing
- Live Chat
- live-help
LiveAgent News & Activities
Recent News
Recent activities
bkorous added LiveAgent as alternative to helpNINJA AI
Steam-connect added LiveAgent as alternative to Steam-connect
What is LiveAgent?
LiveAgent Helpdesk is a customer support platform that allows communication through various channels including voice calls, emails, live chat, and social media. It provides a simple interface for responding to all these channels from one place. The platform features a fast live chat widget that can increase earnings by 48% and a call center software that can potentially improve issue resolution by 56%. LiveAgent's ticketing system can save up to 95% more resources and organize all communication in one place. It also integrates with social media platforms and supports customer service via WhatsApp. The platform enables the creation of knowledge base articles and guides from the dashboard, a crucial feature as 90% of customer traffic comes from a knowledge base.
LiveAgent Videos
LiveAgent information
Developed by
QualityUnit Licensing
Proprietary and Commercial product.Pricing
Subscription ranging between $9 and $59 per month.Alternatives
226 alternatives listedSupported Languages
- English
- Arabic
- Bosnian
- Bulgarian
- Catalan; Valencian
- Croatian
- Czech
- Danish
- Dutch
- Estonian
- Finnish
- French
- German
- Greek
- Hebrew
- Hungarian
- Indonesian
- Italian
- Japanese
- Korean
- Latvian
- Lithuanian
- Macedonian
- Malay
- Norwegian Bokmål
- Persian
- Polish
- Portuguese
- Romanian
- Russian
- Serbian
- Chinese
- Slovak
- Slovene
- Spanish
- Swedish
- Thai
- Turkish
- Ukrainian
- Vietnamese
AlternativeTo Categories
Business & Commerce, Social & CommunicationsApple AppStore
- Updated
- 1.67 avg rating
Comments and Reviews
I appreciate LiveAgent Helpdesk for its seamless multi-channel support. It simplifies our customer service process by handling inquiries from various platforms in one place. The user-friendly interface and customization options make it a standout choice for our needs.
We switched to LiveAgent about 6 months from another chat software provider and have no regrets.
LiveAgent providers a much richer and more customisable chat solution for visitors to the David Salisbury Joinery Ltd website. The result is we have more engaged chats which better to better qualified sales leads.
The additional bonus is the loading speed of the chat widget. Our previous chat solution was slowly our site loading speed. Part of the reason for choosing LiveAgent was it had the best rating for load speed. We now enjoy 100/100 score for site loading speed: result!
Is so great and perfect useful its a good job everyone will like to grap with a perfect skills
We are generally OK with that but we lack some development. We feel like the service has not improved in last 2 years. Could be part that they are unable to communicate changes. Major issue is they don't support SSL unless you upload manually your certificates. They don't support auto-renewal so it's pain to renew certs every 6-12 months. Online webchat is kinda poor and we rather use free tawk.io which is better. We are also still on their old pricing $19 for 3 users but if they try to raise their prices there are better alternatives.
It's one of the better help desk tools on the market
Features, price and support is top notch. Uncomparable with others.
This is probably the best helpdesk software we have come across during last years. We were using Zendesk longer time, but we were not so satisfied like with LiveAgent. It is simple to use, nice-design software, which increases satisfaction and your profit will grow. We had a possibility to test the system for two weeks for free, which persuaded us to choose LiveAgent over other brands. It is very-friendly software for clients but also my agents, who reply to customers' requests. There are many features that LiveAgent offers, but other brands are missing. Customer support is performed by phone calls with agents, email communication, live chat and social networks. Everything is customizable. You can add custom fields and rules in no time. Very pleased using LiveAgent.