Kapture CX
Kapture is an enterprise-grade AI powered omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones.
Features
- No Coding Required
- Chat Bot
- Helpdesk Ticketing
- AI Chatbot
Tags
- Customer Support
- FAQs
- customerengagementcenter
- Customer Support Automation
- Ticketing
- self-serve
- customerexperience
- agent-assist
Kapture CX News & Activities
Recent activities
What is Kapture CX?
Kapture is an enterprise-grade AI powered omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. Kapture’s teams and technology are built ground up with a core focus on “the customer”. Built around hyper-personalization, Kapture brings context and intelligence to every resolution while keeping it extremely personalized making every customer feel valued and every resolution unique. With expertise in four key industry verticals: Retail (offline + ecommerce), BFSI, Travel, and Consumer durables (consumer goods and appliances), Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.
Kapture CX Videos
Kapture CX information
Developed by
Adjetter Media Network Pvt. Ltd. Licensing
Proprietary and Commercial product.Pricing
One time purchase (perpetual license) that costs from $39.Alternatives
52 alternatives listedSupported Languages
- English
Comments and Reviews
It has features to manage & feed sales and customer data from any source with its highly customized functioning & integration. It supports all the communication channels to deals with customers or clients on go.
Easily able to untangle customer insights through the report engine. This is an excellent tool for business analytics and intelligence.
This is the best CRM software as it generates clickable reports for analysis. Our team was able to click on reports and identify key issues.
Pros: I use it effectively at my pharmacy. It is highly reliable, efficient and consistent as it provides quality service. Cons: There was a minor bug in the add note module. But, the Kapture team was very quick in responding as the issue was resolved in a jiffy.
Pros: It provides a seamless omni channel support for easily identifying the source of leads which saves a lot of time. Cons: Nothing that I can think about. Not many companies offer an omni channel support. One or two leads may go missing due to downtime.