FyneDesk - Customer Support Platform

FyneDesk is a free customer support platform and help desk ticketing system designed for small and mid-sized businesses. It provides everything teams need to manage customer inquiries, support requests, and internal workflows in one place — without enterprise pricing or complexity. Key capabilities include ticket management with priority and status tracking, a built-in knowledge base with rich text editing for self-service support, team assignment and collaboration, SLA tracking, role-based access control for admins, agents, and end users, and a customizable interface with multiple themes. FyneDesk supports multi-tenant architecture with organization-level data isolation, ensuring each team’s data stays private and secure. Built as a free alternative to Zendesk, Freshdesk, Help Scout, and ServiceNow, FyneDesk is ideal for customer service teams, support desks, and any business that needs a professional ticketing system without the cost. Hosted on SOC2-compliant infrastructure and completely free to use.