Apps tagged with 'cti'

All apps in Apps tagged with 'cti' category. Use the filters below to narrow down your search. 
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  2. EGroupware icon

    EGroupware

     9 likes

    Web-based team collaboration suite with email, calendar, contact and project management, filesharing, CRM, trouble tickets, chat, and online office integration.

    Cost / License

    Application types

    Platforms

    • Linux
    • Online
    • Self-Hosted
    • Software as a Service (SaaS)
    EGroupware on the desktop --- EGroupware offers with the modules - E-mail - Calendar - Address book - InfoLog (tasks, notes, ...) - File manager - Ticket system - Project Manager - Timesheet - Collabora Online Office - Rocket.Chat an entire office in the browser.
    EGroupware on the Desktop - E-Mail --- An IMAP mail client for the integration of any mail accounts is integrated. Any number of mail accounts and identities can be specified and/or set up by the users. A ticket, appointment or task can be created from a mail. Mail filters and out-of-office notes on the mail server can be set via EGroupware E-Mail.
    EGroupware on the Desktop - Calendar --- Personal / Team calendars with Resource planning enable a clear scheduling. Different views always offer the optimal view of the calendar. Views can be saved as favorites (also for a team).
    +6
    EGroupware on the desktop - InfoLog --- InfoLog (InformationsLogbook) is a "collective application" for any information. It is delivered in the standard system: - Tasks - Notes - Calls - E-mail You can create any of your own infotypes and confirm with - Authorizations - User-defined fields - Masks can be provided. Thus every kind of data acquisition (and evaluation) is possible.
    23 alternatives
  4. Callinize icon

    Callinize

     Like

    Monitor all calls in CRM with callinize bridging facility. Know and recognise your callers everytime they call, track caller history with better followups by bridging your phone with CRM. It takes only 5 minutes to bridge your phone with the CRM.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • Windows Mobile
    • iPhone
    • Android Tablet
    • iPad
    Callinize screenshot 1
    Callinize screenshot 1
    Callinize screenshot 2
    1 alternatives
  5. PhoneIQ icon

    PhoneIQ

     Like

    PhoneIQ is the modern phone system and contact center platform built exclusively for companies on Salesforce. Our all-in-one cloud communications platform brings together power dialing, local presence, voicemail drop, Salesforce call routing, call recording, and a complete PBX...

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • Software as a Service (SaaS)
    PhoneIQ screenshot 1
    PhoneIQ screenshot 1
    PhoneIQ screenshot 2
    +10
    PhoneIQ screenshot 3
    8 alternatives
  6. OpenCTI icon

    OpenCTI

     Like

    Collect, correlate and leverage. Organize your cyber threat intelligence to enhance and disseminate actionable insights.

    Cost / License

    • Free
    • Open Source

    Platforms

    • Self-Hosted
    OpenCTI screenshot 1
    2 alternatives
  8. SmartCallMonitor icon

    SmartCallMonitor

     Like

    SmartCallMonitor automatically matches caller data with existing Outlook contacts and displays them. With log file for incoming calls, detailed view and reverse lookup in online services.

    Cost / License

    • Free
    • Proprietary

    Platforms

    • Windows
    SmartCallMonitor screenshot 1
    3 alternatives
  9. CallWatchPro icon

    CallWatchPro

     Like

    7twenty CallWatchPro Call Monitoring and Reporting Tool for Business Phone Systems, enhanced with Call Back and IVR features.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    Real-Time dashboards, KPIs. You can track dozens of KPIs in real-time, including incoming, handled and abandoned calls, maximum and average waiting time, answered percentage, service level and many more.
    Real-Time Employee Status CallWatchPro monitors extension state in real-time, because it feeds CTI data of PBX, and doesn't just read call logs. You can see the state of the extension like Ringing, Talking or Idle. If hunt/pilot groups are enabled, the system can track login/logout information of users. If the user presses the DND (Do Not Disturb) button on his phone, it can be shown as Break status.
    Historical Reports. Analyze call stats, service level, detailed call history, and export for further analysis More Than 30 Reports There are dozens of report templates, including summary reports by extensions, business units, hunt/pilot groups, call details, employee activity and many more. CallWatchPro collects data not only from CDR, but also from real-time CTI information, which allows having the most full and accurate call stats.
    +2
    Callback Option You can set up a callback option with the following scenario: Customer calls an extension, and if nobody answers, the customer hears an IVR prompt - "If you want to ask for a callback, please press 1". Once the system gets a callback request, it starts calling the employee's extension at regular intervals. When the employee is back, he picks up the call, and the system calls the customer back.
    3 alternatives