TeamViewer Reviews

about TeamViewer · · Helpful Not helpful 16 Helpful Report as spam

It was really good until it was turned into an unusable mess. First, you'll get "Commercial use suspected" nag screens all the time, then it would outright stop working, timing out each of your sessions about a minute in and not letting you reconnect for 10 minutes.

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Update cycle of 6 months making life time purchase useless.

about TeamViewer · · Helpful Not helpful 9 Helpful Report as spam

Beware of this product.

After the first ~7 days of using the TeamViewer product, they will cripple the product and do there very best to annoy you into purchasing it. Once you purchase there "life time, one time purchase" everything will work fine for <6 months before they release a new version (every six months for the last 5 years now). After the update when you send your customers the older version that is compatible with your version of team viewer, the first thing your customers will see when launching the product is a notification to update. making their version not comparable with yours.

Its not a life time, one time purchase. its a ~$800 every six month purchase per seat. ($8,000 for 5 years)

Beware of their licencing scam

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about TeamViewer · · Helpful Not helpful 6 Helpful Report as spam

The experience of TeamViewer free tier has slowly degraded over the last year or so. I have used TeamViewer for 8-9 years now and I'm about done. The only thing I have used TeamViewer for has been for remoting into family member computers to do some minor maintenance. After getting popups for using TeamViewer on business networks for personal use and being harassed about buying a license. Getting forcefully disconnected and blocked from making any other connections for a duration of time due to "timeouts" I am finally saying sayonara. Thanks for all the fish but your current fish are rotten. The free tier has been one of the better tiers I've seen in terms of the competition, but their license prices are too expensive for what I do to justify getting it for what I do. I will most likely move onto JumpDesktop since they have a 1 time price that is justifiable.

[Edited by User4133612, April 09]

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I loved JumpDesktop when I was primarily a Mac user! Unfortunately, they have no Linux client...


about TeamViewer · · Helpful Not helpful 6 Helpful Report as spam

Like most people I have been a big fan of TeamViewer since the early days but since the latest version it has gone down hill very fast. being suspected for commercial use, having sessions of 1 minute and than a cooldown of 10 min. its just terrible and there is no way of appealing this.

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about TeamViewer · · Helpful Not helpful 4 Helpful Report as spam

Years for years being a client of TeamViewer but forcing customers to upgrade is very weird and not funny anymore...

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Just been hacked

about TeamViewer · · Helpful Not helpful 4 Helpful Report as spam

TeamViewer has been hacked and they are denying it.
Check out the reddit post for more details: https://www.reddit.com/r/technology/comments/4m7ay6/teamviewer_has_been_hacked_they_are_denying/

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TeamViewer working hard to charge their free users

about TeamViewer · · Helpful Not helpful 4 Helpful Report as spam

With the advent of Teamviewer 11, they began imposing a 3 hour time limit on connections. So, even when you set your timeout to unlimited, it will close your connection at 3 hours. Of course, this limit goes away if you pay for a "professional" version. This is their way of getting those of us who use TV for personal use to pay for a professional version, which is not going to happen. Thus, TV will lose many, many users, which is perhaps what they are targeting. The only way to get professional versions licensed to a company in this crowded market, is to get many, many personal users, which ultimately gets some people who have purchasing power or influence, to like their software. Forcing users to quit their RDP by imposing a 3 hour time limit on the "free" version connection is not the way into corporate use. And, not so strangely, they never even would admit to imposing a time limit when they came out with version 11, and kept suggesting there was some unexplained issue with my local setup. This all is not a good sign for Teamviewer. I keep all my personal computers at home connected to my one main notebook computer and cannot stand when they timeout at 3 hours, leaving their multiple ads on remote and local machine. I won't be staying with TeamViewer. They have gone down a bad path.

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Can't stand the licensing

about TeamViewer · · Helpful Not helpful 5 Helpful Report as spam

Once you license, you are "forced" to upgrade to any newer version, regardless whether you need the new "features".

Problem is that if other users updated to the new version, you cant connect anymore to them with your older license.

We will not support this anymore.

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Yep, same issue here. We originally decided to go with TeamViewer as a cost saving exercise because although the initial purchase cost was higher, we recognised that over 4 years it would overall be cheaper than the subscription model we had with LogMeIn.
However, being forced to upgrade (for little benefit) every year has meant that it has cost us far more than anything else would have.

I'm now looking at alternatives.


Good program but company is rotten

about TeamViewer · · Helpful Not helpful 4 Helpful Report as spam

The program works great but the company practices are horrible. Even though the program works I have gone with another company to avoid supporting them.

  • Huge price tag. (Unreasonable)
  • Automatic update to the beta versions. (Dirty sales tactic)
  • Not backwards compatible. Really bad as they force people to update to the latest version.

If you do purchase it (I wish I didn't), they release a new version every 6 months and since they force automatic updates on your customers and don't support backwards compatibility. Your purchased software is now useless. Updates from older version are again expensive.

The price tag might look like $2k one time fee, but its more like ~$7k over 3 years, costing you more every year. (More ditty sales Tactics)

BAD, AVOID, DO NOT USE

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about TeamViewer · · Helpful Not helpful 3 Helpful Report as spam

I have 3 different computers all at my house that perform different tasks. Only one machine has a screen so I need to use TeamViewer to access my other ones (Such as my Media Server).

COMMERCIAL USE DETECTED. Constantly with a kick after 30 seconds and not being able to reconnect for 15 minutes.

Needless to say, I've switched to Google's "Chrome Remote Desktop", It's a little less responsive, but it doesn't harass me for money every few minutes.

Don't even bother with TeamViewer.

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about TeamViewer · · Helpful Not helpful 3 Helpful Report as spam

This was a great resource until they implemented the pricing tiers, lockdowns from suspected commercial use, etc. It has fallen prey to marketing and money grubbing. Since their payment plan and nagging notifications came out, we've switched to using open source alternatives that work the same or better.

[Edited by coralof, January 24]

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**It's not worth it! Not even if it was given free...

about TeamViewer · · Helpful Not helpful 2 Helpful Report as spam

It's not worth it! Not even if it was given free!!

I was an honest free user. Only using one to one remote computer connections to a hosted NUC computer I had running back in my home country on another continent.
I was ... until one night, I desperately needed to get onto my system to fix a critical problem. At that moment, TeamViewer accused me of "commercial usage". Like, am I getting paid somewhere while I was connecting to this one NUC I have in my friend's storeroom that I wasn't being told about?
So it did the usual kick me off after 2 minutes. But to rub salt into the wound, any attempt to reconnect after that just increases the time my connection is blocked ... "Your connection will be blocked till 12:03am ... 12:04am ... 12:05am ... 12:07am ... like it's some sick joke they get their jollies off it. So here I am stuck with no working remote connection to my system that's keeling over on the other continent.

Don't even bother trying TeamViewer. If you are using it, uninstall this "false"-ware and use alternatives before it fucks you over with "commercial usage detected" when you're most vulnerable and need it the most.
Don't believe me? Google "TeamViewer commercial usage" and count the results ...

I'm suspecting that they're intentionally triggering this "commercial usage" flag to get people to buy their subscription service.
Even just downloading a pirated copy of TeamViewer with it's malware risks is a better option than paying a subscription to this abusive company that spends your money on accusing and abusing honest users instead of focusing on customer satisfaction, experience or even having any decent working "commercial usage" detection algorithm. And $50 per month per user?!? Get stuffed!!

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about TeamViewer · · Helpful Not helpful 3 Helpful Report as spam

A great app as long as it dosn't think you are an enterprise or using it commercially then it's useless. So as a person who very rarely use the program (about four times a year) for helping friends/family I triggered the** 'you are not using it privately'** so the program is unusable.

I'd recommend the app for everyone if not for that paranoid behavior. When it triggers for you it will be at a really bad moment, and as such I can't recommend this app for anyone who are not paying.

Look for alternatives, and jump ship is my recommendation as is.

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about TeamViewer · · Helpful Not helpful 1 Helpful Report as spam

Like several of the others here, the tendency to get flagged "commercial" is a pain for someone who just wants to help his dad with remote support. I understand the unwillingness to criticise the platform for their attitude towards non-paying users, but I also am struck by TV's marketing of the "free for personal use".

I suspect that they have increased the number of flags recently, to reduce load on their servers. Everyone they offload is a relief. Unfortunately, this means that many people are having a negative experience with TeamViewer.

I have switched my Dad over to AnyDesk, and it seems to work very well. For local network connections, I'm using NoMachine, and it's even better.

As at least one person noted, the licenses for AnyDesk are also much more reasonable than those for TeamViewer, and I may switch to them for my commercial support work, too.

Summary: five (or four and a half) stars for the actual product. It's very solid. One star for customer service — don't treat your customers and potential customers with such suspicion. (There are ways to coax recalcitrant people that aren't so insulting.)

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