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SmartFeedback icon

SmartFeedback

SmartFeedback helps businesses collect private, actionable customer feedback via QR-code surveys. AI suggests questions, analyzes trends, and delivers clear reports. The merchant always controls surveys, data, and messaging. Privacy-first: GDPR + key US rules (CCPA/CPRA).

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Cost / License

  • Freemium (Subscription)
  • Proprietary

Application type

Platforms

  • Online  SmartFeedback.net is a QR-based customer feedback tool for local businesses that turns private responses into AI-driven insights and follow-ups, helping you improve service quality and grow revenue while staying fully in control.
  • Software as a Service (SaaS)  SmartFeedback.net is a SaaS platform that lets local businesses collect private QR-code feedback, analyze trends with AI, and act on insights through targeted follow-ups, while keeping full control over surveys, data, and customer messaging.
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downloaded qr code ready to collect customer feedback
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AI insights gathered from collected reviews (exemple)
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SmartFeedback information

SmartFeedback was added to AlternativeTo by Khalidus on and this page was last updated .

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What is SmartFeedback?

SmartFeedback.net is a customer feedback platform built for local businesses that want real insights without the risk of public review damage. Customers scan a personalized QR code placed on the countertop, the bill, or any surface you choose, and answer a private, branded questionnaire tailored to your activity. AI helps you generate relevant questions faster, then automatically detects patterns across responses (recurring pain points, top strengths, emerging requests) and turns them into clear, actionable reports.

The merchant always stays in control: you decide what questions are asked, when surveys are active, what data is collected, and how you respond. Reuse past questionnaires for seasonal offers, compare periods, track trends over time, and turn customer signals into better decisions that can increase retention and drive more revenue.

Privacy-first by design: GDPR aligned, no data resale, optional email collection only if the customer chooses. For US audiences, it’s designed with major privacy expectations in mind, including California-style requirements such as CCPA/CPRA.

Built in France, SmartFeedback.net follows European-grade security and privacy standards, bringing a level of rigor and reliability that customers can trust without compromise.

In France, customer experience is treated as a craft: listening carefully, improving continuously, and turning service quality into sustainable growth. SmartFeedback.net is built with that mindset at its core.

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