SmarterTrack
Complete online help desk that allows you to consolidate all communication -- issue tracking, emails, live chats, calls and call logs -- in one convenient location. Available as either a hosted service or on-premise installation.
Cost / License
- Pay once
- Proprietary
Application type
Platforms
- Windows
- Online
- Self-Hosted
Features
- Reporting
- Community management
- SLA
- Helpdesk Ticketing
- Client Portal
- Knowledge base
- Knowledge Management
- Live Support Chat
- Issue Tracking
Tags
- Live Chat
- live-help
SmarterTrack News & Activities
Recent activities
j84gvn4dnd added SmarterTrack as alternative to Knoon AI
SmarterTrack information
Developed by
SmarterTools Licensing
Proprietary and Commercial product.Pricing
One time purchase (perpetual license) that costs up to $3999.Alternatives
11 alternatives listedSupported Languages
- English
What is SmarterTrack?
SmarterTrack is an online help desk that allows you to improve customer service while better utilizing employees and lowering your overall support costs. Deliver unparalleled customer care using an email ticketing system, live chat and VoIP integration. Plus, SmarterTrack has a self service portal that includes a complete knowledge base and an online community for user-to-user interaction.
Whether you’re a sole proprietor or enterprise organization, SmarterTrack offers a suite of tools that can help you improve and maintain exceptional customer service. From ticketing to live chat, self-service features to task management, everything is available for you and the people you serve.
Available as an on-premise installation or as a hosted service, there are multiple options and licensing levels to fit any need. SmarterTools even offers a fully-functional free version for single agent needs or as test installations.