Sidequest makes you love your helpdesk again, by combining the reliability of traditional ticketing systems and the ease of use of modern task managers inside Slack. It allows your workspace members to create tasks in public or private support channels, but also for each other in personal task inboxes. As soon as a ticket has been created, Sidequest turns into a single point of truth, so your team always has a shared understanding of the task at hand, its history and its status.
There is no need to install new software or to set up accounts, as Sidequest lives 100% inside Slack. And as Sidequest is made in Germany, your data and your users are fully protected by GDPR - one of the world's strictest data protection laws.