ProtonMail Reviews

A good start, but needs Thunderbird compatibility.

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So far, I like it. I received my invite a couple months ago, and have checked in now and then.

Logging in is easy. No problems with the double login (once to access your account, twice to decrypt your email: ProtonMail only has access to your first set of credentials, NOT the second, so if they’re ever strong-armed by the govt à la Lavabit, they’re incapable of turning over your encrypted mails.)

A major downside is the lack of third party client access, however. This is the reason why I haven’t made it my primary address. It’s just too inconvenient, only having access through the browser, when Thunderbird and its ilk are so much faster.

Once Thunderbird compatibility is sorted, however, I could easily imagine switching over to ProtonMail full time. Hope someone’s working on it.

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They won't allow IMAP/SMTP ever:

  • I have seen comments about it from 2014, they said: "Planned, we are working on it."
    The Truth is:
  • they generated the PGP keys & they are storing them on their servers, which means they can use it for decrypting your messages
  • if they allowed this feature you would be able to generate your own PGP keys which could make you the ONLY person in the world who is able to decrypt it (makes you a "dangerous" person against gov's agencies. They don't want you to be secure only believe that you are secure, there would be no profit in it, Information,Data=$$$, a lot of $$$)

Protonmail is not secure at all.

  • I think they can&do hand over the keys to anyone who pays a nice price for it. "Same as yahoo", do not believe in a company, they -99.99%- are liars,history proves it over and over again.

Do not blame them. They are just following the fashion. If you want to be secure make your own e-mail server, their monthly fee could cover it anyway.

igenn: you think ? also they have imap/smtp. so your statements are wrong.

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Besides the fact that it is far away from the NSA, the encryption it provides is top notch. The GUI is extremely lovely, simple, and modern. I love it. I am slowly migrating from Outlook, Gmail, Yahoo Mail to this. You should too.

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Secure email with a great interface. When I started getting into privacy I was worried I would have to make a lot of tradeoffs with convenience, usability, aesthetics... Glad I didn't have to. I upgraded not because I needed the space but I love the service and the mission.

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I try as much than I can't to avoid big corp like GAFAM and at the same time looking for open source and great product. I leave in Switzerland, which is a great country for individual privacy. Just for you info, Phil Zimmermann, the inventor of PGP, move from US to Switzerland to be more able protect his privacy.

I have few account with ProtonMail but, never use them on my smart device simply because I don't have Google Play on these device and when I download the ProtonMail APK it won't let's me login because it don't recognize my "GooglePlay" Account, which I think it's just wack to propose an alternative, claiming being secure and working for the privacy than forcing their user to have a Google Account after all.

Since than; I decide to go with Tutanota, which are in Germany, which still great for privacy and even if I still have to download the APK than install it, at least they don't force me to being authenticated by Google to use their App. O their also cheaper and the support is nicer.

Funny fact; en 2017; ProtonMail was victim of severals DDOS, which insane when you think about it because they are hosted at the CERN.

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Tutanota have several major advantages over Protonmail:

  1. Fewer DDoS attacks,

  2. they developed search of encrypted email text via a local index file. Basically this means you can search the text of your emails, which is not possible in Protonmail unless you first download your email via their Bridge app,

  3. Yubikey support (this is a limited advantage as they only support Yubikeys in Chrome (Google = yuck!) and Opera (based on Chrome and not open source). Support for Yubikey puts them ahead of Protonmail for 2-factor authentication (and therefore security) but it does not go far enough. Competitors (E.g. Fastmail (not encrypted) offer Yubikey support for all browsers).

  4. Whichever plan you are paying for, you can always ask for more storage. In Protonmail, their Professional plan requires you to add users if you want to go beyond 5GB of storage -- a ridiculous requirement. Protonmail have not through through through their pricing strategy. I am a small business owner and I need something like 8GB for me as the only user, but I also need catch-all addresses. That means I either pay for the Professional package and don't get the storage, or I pay for Visionary, and pay through the nose for what should be stanard.

In the future, Protonmail's muscle, popularity, exposure and expertise will mean that they will win. They will become - in fact, they already have become - the default service for encrypted emailing. But they are also chronically distracted by mission creep. They have developed VPNs and ways of accessing email via the .onion network... and that's all fine. For example, charity workers in privacy-hostile environments, and human rights campaigners and journalists will be better off because of Protonmail, for sure. But if the mission is to move people from services like Gmail, Protonmail aren't doing nearly enough. Where is the search? Where is the calendaring? Where is the search by multiple labels?

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ProtonMail is THE BEST web mail option for those to whom online privacy and online security matters. These guys are best. I love ProtonMail

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The people of ProtonMail do what they promiss. Excelent service.

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I really like this service.
It is simple and user-friendly.
With the appearance of a PM address i started thinking about using it as a permanent mail.
The Android app is easily untied from Google services and have many modifcations on the 4pda forum.
Support works very fast.
When I requested app localization in my language it came out the next day.

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It's unlikely that PM translated their service to your language overnight. It's likely that it was already in the pipeline when you requested it.

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I just started using PM one week ago (PLUS Account), the customer Service is great, very helpful and quick. I already used it twice (because I scrwed up some things).
Looking at other reviews and commets I guess PM has made quite some progress, Smartphone Apps etc. all there and working well.
There are still a number of features that would be great, but it is sufficient for comfortable use.

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Not disappointed
Been using Protonmail for couple years now and I've had great experience using it.

Protonmail ensures user satisfaction and security, which isn't all that common.

Good to see Proton Technologies expanding to ProtonVPN and potentially other security services.

If their long-term intentions are good, hope Proton Technologies become the next big thing.

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Top security, little too expensive for what you get, although that depends on the individual. Needs to be coupled with calendar/contact capabilities.

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It´s the best encrypted email that don´t track you recomendded

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Not working towards improvement

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Lots of promises of "this feature is coming soon" or "we're working on it" or "it's on the roadmap" for email services that one would naturally expect. External client support, longer than 64-character email address, calendar, to-do lists, etc. All the while they're spending the money they're making from their email services on more paid services like ProtonVPN. Two half-baked products != one good product. It has such potential, but the money they're spending shows that their priority isn't trying to make a great (or even good) email service, but to turn more profits.

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