PhaseWare icon
PhaseWare icon

PhaseWare

PhaseWare Tracker, Event Engine, Self Service, and Live Chat:

Offer 24/7/365 customer support. Communicate with your customers through multiple channels. Never let another incident fall through the cracks.

Take control of your incident management process with PhaseWare.

Pha.

PhaseWare Tracker Incident Management Screen

Cost / License

  • Paid
  • Proprietary

Application type

Platforms

  • Online
Support Manager Dashboard
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  2.  Business process automation

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PhaseWare information

  • Developed by

    US flagPhaseWare, Inc.

  • Licensing

    Proprietary and Commercial product.

  • Alternatives

    31 alternatives listed

  • Supported Languages

    • English

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What is PhaseWare?

PhaseWare Tracker, Event Engine, Self Service, and Live Chat:

Offer 24/7/365 customer support. Communicate with your customers through multiple channels. Never let another incident fall through the cracks.

Take control of your incident management process with PhaseWare.

PhaseWare provides simple yet sophisticated customer service and support software that will grow with your business.

Centralize information on customers, incidents, and service level agreements.

Automate alerts, tasks and escalations according to predetermined business rules.

Harness customer self-service technology.

Communicate by phone, email, chat, forums and more.

PhaseWare: Powerful, intuitive, affordable incident management, customer management, and knowledge management made easy.

Mobile. On-Premise. On-Demand.

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