HelpDesk
Streamlines customer communication with an AI-powered ticketing system and automation, providing tools for collaboration, integration, data safety, and analysis. Offers customizable email templates, canned responses, and 24/7 support to ensure efficient operations and customer satisfaction improvements.
Cost / License
- Subscription
- Proprietary
Application type
Platforms
- Online
- UNIX Web Browser
- LiveChat
- Software as a Service (SaaS)
Features
- Customer Segmentation
- Customer management
- Customer service
- Helpdesk Ticketing
- Real time collaboration
- Auto Responder
- No Coding Required
- Extensible by Plugins/Extensions
- Email template editor
- Ad-free
- WYSIWYG Support
- Marketing Automation
- AI-Powered
Tags
- Customer Support
- Ticketing
- email-management
- email-management-software
- live-help
HelpDesk News & Activities
Recent News
Recent activities
gweissbach added HelpDesk as alternative to i-bnet HelpDesk- Danilo_Venom updated HelpDesk
dept91 added HelpDesk as alternative to Really Simple Support
jianpingliu added HelpDesk as alternative to SupportMatic
HelpDesk information
Developed by
Text Inc. Licensing
Proprietary and Commercial product.Pricing
Subscription ranging between $29 and $50 per month.Alternatives
35 alternatives listedSupported Languages
- English
What is HelpDesk?
HelpDesk is a help desk system that centralizes customer messages and uses AI for management. It offers features like automation, collaboration, integration, security, and data analysis to improve productivity and customer satisfaction.
HelpDesk's main functionalities are a ticketing system powered by AI and automations, a browser-based automation rules tool, and data safety measures like RODO compliance and Privacy-Shield certification. Users can contact support 24/7 for assistance.
The software also includes AI-powered features like ticket summarization and text enhancements. Users can customize multiple email templates for different teams and create canned responses for common queries. HelpDesk's automated ticketing system reduces manual tasks. It also includes macros and auto-assignments that distribute tickets evenly.
Comments and Reviews
Easy to use email management and email ticketing system
I like HelpDesk beacuse it keeps my customer support organized and clutter-free?. Easy streamlined communication, collaboration, and reporting.