Get Satisfaction
Get Satisfaction is a community platform that helps companies create engaging customer experiences by fostering online conversations about their products and services at every stage of the lifecycle
User or customer feedback system with voting facility about proposals done by users. Similar function as the 
UserVoice system.
Conversations are at the heart of your business, and Get Satisfaction makes open customer conversations the basis for a more satisfying (and need we say, cost effective) way to provide support. Our latest release is a major update that unleashes the full value of customer community to answer questions, solve problems, and collect ideas for developing the next generation of your products and services.
UserVoice system.Conversations are at the heart of your business, and Get Satisfaction makes open customer conversations the basis for a more satisfying (and need we say, cost effective) way to provide support. Our latest release is a major update that unleashes the full value of customer community to answer questions, solve problems, and collect ideas for developing the next generation of your products and services.
Comments and Reviews
Category
Business & CommerceTags
- crowdsourced-customer-support
- peer-to-peer-support
I have started using UserVoice for my employer's products. You CAN integrate many product forums into a single UserVoice account and you can restrict which users are allowed to participate in which forums within the account.
I looked at Get Satisfaction as well but there was one major detail that steered me away. It's a fully public forum. Anyone can see it. My company is not exactly ready for that much transparency.
As somebody who has contributed to projects on getsatisfaction, I love using it. There's no barrier of entry because you can login with OpenID. It's amazing how easy it is for users and developers to not only effectively address issues but also feature requests and order them by importance with voting. I wish every open source project could take up a similar feedback model. Mailing lists suck.
I have seen, that GetSatisfaction from user's view is better than UserVoice, because one can integrate here a lot of different software products. I have not found something like Getsatisfaction in the German-speaking area yet. I am inspired once again completely, as well as from AlternativeTo. I like it, that in GetSatisfaction I even can corrrect my comments afterwards within 15 minutes. This (as many other very good features as for example quick receiving of a Short URL with one click) is a symptom of a seldom seen very good quality. Pity only that there is for it no German user interface. I wished, that more software products would use high quality user feedback systems with voting facility as Uservoice or GetSatisfaction. UserVoice has multilanguage-support, is is also very professional, but only for separated software products. But I learn translating constantly from the very good translation machine PROMPT:
http://alternativeto.net/desktop/promt---free-online-translator-and-dictionary/
In May 2012 staskltd informed me, that UseResponse is a Customer Feedback similar to GetSatisfaction in German language: www.useresponse.com. Several german companies already implemented it to support customers.
[Edited by em4020, May 07]
So the main advantage does not exist anymore.
Because of this I draw back my like and change my positive comment from 2009 to a negative comment.