FocalScope
An omnichannel communications platform, great for help desks and contact centers, that helps you centralise all customer support conversations across email, voice, SMS, live chat, and WhatsApp.
Cost / License
- Subscription
- Proprietary
Application type
Platforms
- Online
- Android
- iPhone
- Android Tablet
- iPad
- Software as a Service (SaaS)
Features
- Extensible by Plugins/Extensions
- Real time collaboration
- No Coding Required
- Ad-free
- Auto Responder
- Live Support Chat
- Servicedesk
- Customer service
- Unified communications
- Helpdesk Ticketing
Tags
- saas-for-business
FocalScope News & Activities
Recent activities
- focalscope-marketing updated FocalScope
focalscope-marketing added FocalScope as alternative to Help Scout, Zoho Desk, LiveChat and Zendesk- focalscope-marketing added FocalScope
- POX updated FocalScope
FocalScope information
Developed by
FocalScope Licensing
Proprietary and Commercial product.Pricing
Subscription ranging between $9 and $39 per month.Alternatives
7 alternatives listedSupported Languages
- English
- Chinese
- Korean
- Japanese
- Malay
- Indonesian
- Danish
- German
What is FocalScope?
FocalScope is a help desk and contact center software that promotes collaboration and scalable personalisation. This omnichannel communications platform helps you centralise all customer support conversations across email, voice, SMS, live chat, and WhatsApp. Trusted and loved by over 3000 clients.
Features:
- Email ticketing: Boost your customer service excellence with email ticketing software from FocalScope
- Live chat: Supercharge your online presence with live chat from FocalScope
- AI ChatBots, EmailBots and VoiceBots: Provide instant support, round the clock with FocalScope’s AI-powered Bots based on chatGPT
- Voice: FocalScope’s cloud-based voice and telephony system
- Social media: Facebook, WhatsApp on a single platform
- Knowledge base: Create a beautiful online self-service portal with common FAQs and guides
- Hosting: Cloud, Local, or Hybrid data hosting
Additional features: • Access to all your private and departmental email, tickets, and alerts • Clear overviews of all SLA-dependent tasks & escalations • Save time with automations that reduce admin & re-organisation effort • Assign emails and tickets to yourself or your colleagues • Access to all your company’s contacts • Push notifications on mobile, wherever you are • Access to all your email notes • Access to your data even when your mobile device is not connected to the internet (data is synchronized and stored on the device itself)
