Crust Service Cloud icon
Crust Service Cloud icon

Crust Service Cloud

Crust Service Cloud is a free, open-source and self-hosted customer service desk, built on the Crust Low-Code platform. It enables businesses to deliver faster and more personalised service to their clients, across multiple channels.

Crust Service Cloud Home Page

Cost / License

  • Free
  • Open Source

Alerts

  • Discontinued

Platforms

  • Mac
  • Windows
  • Linux
  • Online
  • Android
  • iPhone
  • Android Tablet
  • iPad
  • Self-Hosted
Crust Service Cloud Case List
Crust Service Cloud Dashboard
+3
Crust Service Cloud Case Overview
Alternatives  
Discontinued

The link doesn't work any more, it redirects to a website called planetcrust.com, and they use Corteza, which is another system, all repos on GitHub are archived.

17likes
0comments
62alternatives
0articles

Features

Properties

  1.  Customizable

Features

  1.  Dashboard
  2.  Bug reporting
  3.  Team Collaboration
  4.  Role Management
  5.  Notifications
  6.  Team Messaging
  7.  Drag and Drop
  8.  Performance overview
  9.  Charts
  10.  Business Dashboards
  11.  Test case management
  12.  Customer service
  13.  Knowledge base

 Tags

Crust Service Cloud News & Activities

Highlights All activities

Recent activities

No activities found.

Crust Service Cloud information

  • Developed by

    IE flagCrust Technology Limited

  • Licensing

    Open Source and Free product.

  • Alternatives

    62 alternatives listed

  • Supported Languages

    • English
Crust Service Cloud was added to AlternativeTo by Lenny Horstink on and this page was last updated .
No comments or reviews, maybe you want to be first?

What is Crust Service Cloud?

Crust Service Cloud is a customer service desk, built on the Crust Compose low-code platform. It enables businesses to deliver faster and more personalized service to their clients, across multiple channels.

Customer service agents are provided with 360-degree overviews on cases, accounts and contacts, enabling them to provide the most excellent service quickly. Entitlements, detailed product info and the knowledge base are easily accessible, empowering agents with the means they need to boost customer satisfaction.

Advanced service desk insights are given, including where time is spent and what the related costs are. Key performance indicators are shown in charts on the home page, and the main dashboard and detailed insights are revealed in accounts or individual cases.

The main features of Crust Service Cloud are:

  • Case Management
  • Account & Contact Management, including entitlements
  • Product management, including entitlement templates for products
  • Knowledge Base
  • Process Automation
  • Advanced role-based permissions
  • Notifications
  • Advanced reporting
  • Record importing and exporting
  • Mobile ready (responsive design)
  • Enterprise messaging (via Crust Enterprise Messaging)
  • Fully customisable, with a drag-and-drop page editor
  • 100% open-source

Official Links

AppStores & Other Links