Crust Service Cloud

    Crust Service Cloud is a free, open-source and self-hosted customer service desk, built on the Crust Low-Code platform. It enables businesses to deliver faster and more personalised service to their clients, across multiple channels.

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    What is Crust Service Cloud?

    Crust Service Cloud is a customer service desk, built on the Crust Compose low-code platform. It enables businesses to deliver faster and more personalized service to their clients, across multiple channels.

    Customer service agents are provided with 360-degree overviews on cases, accounts and contacts, enabling them to provide the most excellent service quickly. Entitlements, detailed product info and the knowledge base are easily accessible, empowering agents with the means they need to boost customer satisfaction.

    Advanced service desk insights are given, including where time is spent and what the related costs are. Key performance indicators are shown in charts on the home page, and the main dashboard and detailed insights are revealed in accounts or individual cases.

    The main features of Crust Service Cloud are:

    - Case Management
    - Account & Contact Management, including entitlements
    - Product management, including entitlement templates for products
    - Knowledge Base
    - Process Automation
    - Advanced role-based permissions
    - Notifications
    - Advanced reporting
    - Record importing and exporting
    - Mobile ready (responsive design)
    - Enterprise messaging (via Crust Enterprise Messaging)
    - Fully customisable, with a drag-and-drop page editor
    - 100% open-source
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    Categories

    Office & Productivity • Remote Work & Education • Development

    Tags

    • Contact Manager
    • case-management-software
    • rbac
    • 360-degree
    • cloud-service
    • low-code-software
    • account-management
    • cost-control
    • Time Tracking Tool
    • legal-case-management
    • case-management
    • bug-tracking
    • entitlement-management
    • product-management
    Crust Service Cloud

    Links and Download

     Official Website

    Other

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    Crust Service Cloud

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    Crust Service Cloud was added to AlternativeTo by lennyhorstink on May 18, 2020 and this page was last updated Sep 27, 2021.

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