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Crust Service Cloud

Crust Service Cloud is a free, open-source and self-hosted customer service desk, built on the Crust Low-Code platform. It enables businesses to deliver faster and more ...

  • Mac
  • Windows
  • Linux
  • Online
  • Android
  • iPhone
  • Android Tablet
  • iPad
  • Self-Hosted

What is Crust Service Cloud?

Crust Service Cloud is a customer service desk, built on the Crust Compose low-code platform. It enables businesses to deliver faster and more personalized service to their clients, across multiple channels.

Customer service agents are provided with 360-degree overviews on cases, accounts and contacts, enabling them to provide the most excellent service quickly. Entitlements, detailed product info and the knowledge base are easily accessible, empowering agents with the means they need to boost customer satisfaction.

Advanced service desk insights are given, including where time is spent and what the related costs are. Key performance indicators are shown in charts on the home page, and the main dashboard and detailed insights are revealed in accounts or individual cases.

The main features of Crust Service Cloud are:

  • Case Management
  • Account & Contact Management, including entitlements
  • Product management, including entitlement templates for products
  • Knowledge Base
  • Process Automation
  • Advanced role-based permissions
  • Notifications
  • Advanced reporting
  • Record importing and exporting
  • Mobile ready (responsive design)
  • Enterprise messaging (via Crust Enterprise Messaging)
  • Fully customisable, with a drag-and-drop page editor
  • 100% open-source
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Crust Service Cloud Screenshots

Crust Service Cloud Home Page
Crust Service Cloud Case List
Crust Service Cloud Dashboard
Crust Service Cloud Case Overview
Crust Service Cloud Product Overview
Crust Service Cloud Product List

Crust Service Cloud information

Supported Languages

  • English

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Crust Service Cloud was added to AlternativeTo by lennyhorstink on and this page was last updated .

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Tags

  • Contact Manager
  • case-management-software
  • rbac
  • 360-degree
  • cloud-service
  • low-code-software
  • account-management
  • cost-control
  • Time Tracking
  • legal-case-management
  • case-management
  • Automation
  • bug-tracking
  • entitlement-management
  • Responsive design
  • product-management

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