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AskNicely

Real time Net Promoter Score (NPS) tracking and customer engagement Created by Aaron Ward (Co-Founder & CEO)

Commercial
Web

AskNicely is customer feedback software that helps businesses improve customer experience and accelerate growth using the Net Promoter Score (NPS) framework.

Create a culture of continuous feedback. Automatically collect feedback from every customer at any point in the customer journey on any channel (email, web, SMS) using the Net Promoter Score (NPS) framework.

Empower every team member with the feedback they need to make every experience great on the right screen - Salesforce (with full NPS dashboard, leaderboard, text analytics, and reporting capabilities), mobile app and TV dashboard More Info »

Automate customer reviews, referrals, and retention. Use workflow tools to turn feedback into reviews that boost your Google rating and case studies that win new business. Boost retention by automating follow up with at-risk accounts.

Link to official AskNicely site

Official Website

Pricing Information

Subscription

Feature

Net Promoter Score (NPS) Add a feature

Tags

customer-loyalty customer-satisfaction-surveys

AskNicely was added by startuplister in Apr 2015 and the latest update was made in Jan 2019. The list of alternatives was updated Feb 2020. It's possible to update the information on AskNicely or report it as discontinued, duplicated or spam.

• Continuous customer feedback
• Make NPS personal
• Generate reviews, referrals and
retention

• Trigger surveys after any event
• High response rates
• Email, web, SMS

• Segment results
• Role based views
• Mobile, desktop, and TV

• Leaderboards to segment
• Respond to customer
• Analyze comments with themes

• Respond to customer feedback
• Escalate and collaborate with team
• Workflow tools to automate the next step

• Role based insights
• Set push notifications
• Escalate/action comments

• Respond to customer feedback
• Escalate and collaborate with team
• Workflow tools to automate the next step

• Segment results
• Role based views
• Mobile, desktop, and TV

• Leaderboards to segment
• Respond to customer
• Analyze comments with themes

MORE APP INFO Official website

Reviews 0

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- It has better analytics tools and has SMS surveys. Guest • Jun 2017 • 0 agrees and 1 disagrees
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