Amazon Connect is described as 'With Amazon Connect, you can set up a contact center in minutes that can scale to support millions of customers' and is an app. There are more than 10 alternatives to Amazon Connect for a variety of platforms, including Web-based, SaaS, Mac, Windows and Linux apps. The best Amazon Connect alternative is Twilio. It's not free, so if you're looking for a free alternative, you could try TextBee or Tellephant. Other great apps like Amazon Connect are CloudTalk.io, Nectar Desk, SendSMSGate and Talkdesk.
Twilio is a web-service API that lets you use your existing web languages and skills to build voice and SMS applications. We focus on building a simple, powerful, pay-as-you-go communications platform so that you can focus on what you do best.
Twilio is the most popular Web-based alternative to Amazon Connect.
Twilio is the most popular commercial alternative to Amazon Connect.
Cloud-based call center software offering over 50 advanced features for customer experience, rapid setup, centralized management, CRM and helpdesk integrations, compatibility with any device, real-time customer info, performance metrics, and no hardware required.
CloudTalk.io is the most popular Windows, Android, Mac, iPhone, Linux & SaaS alternative to Amazon Connect.
TextBee is an open-source SMS gateway that enables users to send and receive SMS messages via a web dashboard or a REST API. Perfect for businesses, developers, and hobbyists who need a reliable and cost-effective way to automate SMS messaging.
TextBee is the most popular Self-Hosted alternative to Amazon Connect.
TextBee is the most popular Open Source & free alternative to Amazon Connect.
Nectar Desk is a provider of call center software solutions for a wide variety of industries. It has a complete suite of call center software features such as call recording, IVRs and call transfers.
Tellephant is a one stop shop for everything you need to grow your business. Make your business more accessible with WhatsApp!
Cheap SMS Gateway with simple API and 24/7 Support. Pricing cheaper than Twilio in 2-3 times. Good choice for startups.
Talkdesk is a cloud-based call center software solution.
No hardware, no coding. One-click integrations with Salesforce, Zendesk, Desk.com and many others. Connect with your customers in real time and increase customer loyalty.
CallTools is a cloud-based contact center solution that boosts productivity and contact rates with advanced dialers, CRM integration, and real-time reporting for sales and customer service teams.
International Communication Platform as a Service (CPaaS) provider with zero-hop connectivity to telecoms globally. It supports all major mobile communication channels, like SMS, email, WhatsApp, Viber, voice, video and more, over API and web UI.
We’re making communications more flexible, intelligent, and personal, to help enterprises the world over stay ahead. We provide unified communications, contact centers and programmable communications APIs, built on the world's most flexible cloud communications platform.
NobelBiz is a Contact Center Technology company offering an omnichannel software designed with full remote capabilities paired with an innovative carrier-of-carriers network.
uContact is an All in One contact center solution that includes ACD, recording, dialers (preview, power and predictive), Social Networks, CRM, WFM, quality, call reporting, live monitoring, IVR, SMS, Web Chat with audio and video, Gamification, etc.
uContact is the most popular iPad alternative to Amazon Connect.
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