1Password Reviews

Bad Taste

about 1Password · · Helpful Not helpful 2 Helpful

I have used 1password for several years (since 2012) and was generally pleased with the way it worked smoothly, didn't take a lot of resources and allowed me to fairly easily manage my passwords and be able to access them from my office, my home and while on the road. Along the way v4 rolled around and after evaluating the cost/benefit, I didn't feel like there was sufficient usefulness to warrant the purchase or upgrade. I continued this way while additional problems presented themselves (know logins asking for updates, duplicated entries, inability to keep from being nagged to upgrade) until last month when the web extension was no longer supported.

I'm going to choose a different password manager and won't recommend 1password to others.

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Probably the Best Commercial Currently Option Available

about 1Password · · Helpful Not helpful 1 Helpful

Things that make it better:
Does not force you into a monthly subscription fee for synchronizing
Polished interface makes it easy to stay organized
Supports many platforms (Mac, PC, Chrome, Android, iPhone, etc)
Watchtower feature looks interesting

Things that make it worse:
Auto-entry on android devices requires changing your default keyboard to theirs
Opens links in their built-in web browser instead of your default.
No way to identify old entries for the sake of removal

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about 1Password · · Helpful Not helpful

Great integration with many browsers and synchronisation with many individual options, even using older hardware like my beloved iPhone 3GS.

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about 1Password · · Helpful Not helpful

I've run 1Password for about 4 years, and it has worked pretty well. I have it on my laptop, office mac, home desktop mac, home PC, and iPhone. The good things are that it loads many pages with a click, and loads credit card info. I also like the Bropbox sync. I paid $49 for v5 (about) and got a free upgrade to v6, and Windows and Mac and iPhone versions free.

There have been some downsides. Annoyingly, they issue 'crucial' updates about twice a week. I tend to ignore these because usually it means one bank in Kansas is now an autofill. Once last year, though, I upgraded after a couple of months, and things stopped working. My browser module wouldn't work and for a reason I can't recall I couldn't access my library even with the main app. My wife had the same issue. There was no notice of an issue on the Agilebits web site, and I tried things like reinstalling, getting a backup from Dropbox, to no avail. I had some important banking to do, and could not access my account other than by phone (gasp!). Finally, I posted on the Agilebits forum, and an employee said "Oh, yeah, that last update three weeks ago is incompatible with Firefox, you have to downgrade." I managed to get through that, but it pissed me off because it took three weeks to acknowledge that their upgrade meant that you lost access to your passwords. On the forum, when I voiced my displeasure, I was told: "You should know that the first rule of computers is 'always keep a backup'" Now wait a minute. I have a backup. About 12 backups. But BECAUSE OF THEIR FAILURE NONE OF MY BACKUPS WOULD WORK. I asked what kind of backup he meant, maybe a paper printout, and he didn't respond. I think you do need a paper printout, or an encrypted spreadsheet, because when your data depends on their software, you could be screwed. In this situation, I think it means a backup password manager.

I started thinking about this then, but it came to a boil today when I was setting up my new hackintosh. 1Password was the 3rd or 4th app to make the move, but I downloaded the same version from their website. But no! This version, with the same name won't take my security key, and won't open my archives on dropbox. And after trashing that, and opening a copy moved from my laptop, "your archives format is newer than your software" (But all copies of the software have the same version number!!). To get around this I had to delete the ~/Library/Application Support/1Password 4 folder, and move my old one in first. I was afraid they had munged my Dropbox vault, which got that 'too old' error, but it seems to be OK.

The other issue is stupid backups. They hide the backups in Application Support but don't give you easy access to these. My laptop has a 256 gb SSD so space is at a premium, and when I was really frustrated I found 6 GB (!!!!) of backups in the 1Password folder. These were hundreds of ~40 MB backups seemingly twice a day going back for years. I deleted most of these, and again commented on the user forum. The employee who commented said "it's really important that we keep these backups". Even time machine is less of a disk hog. I wouldn't be as upset if the app had informed me that this backup existed, or gave me a way to browse or review the frequency etc, but AFAIK there is no way to see it other than browsing your library directory. I just checked, and it's much better now, I have only about 12 biweekly backups, so they must have changed that behavior. I still don't like the attitude about "We know more than you do about what to do with your data."

Finally, Lifehacker rated 1Password highly in part because of the once off $49 price tag. This is a good thing, but they've gotten rid of it. If you have a license now, you're ok through v6 it seems (if you move the 1Password 4 folder in Application support, there is a file that holds your license, and if you click that it re-licenses on your new computer. That was good, but is not the future. They have a software as a service model that is $3 per month for individuals and $5 for families. My $49 would have gotten me about a year and a half. I see why they do this, but IMO, it sucks.

I'm preparing for a migration to a manager with support that has a better attitude. It's too bad. And just in case you think I'm just a cheap bastard, I pay for upgrades with the software that makes my life easier: Pathfinder, Default Folder, FileBuddy, Transmit, etc. They don't play these games with me though.

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Not sure about this

about 1Password · · Helpful Not helpful

"As with past versions, 1Password also has a tendency to clash with OS X’s built-in iCloud Keychain."

Incompatibility with iCloud Keychain makes 1Password a complete non-starter for me.

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1p costs are a little high -- looking at alternatives

about 1Password · · Helpful Not helpful

I've been willing to spend a little more for 1P, but it might be time to move on. At least it's time to start looking around. 1password is good, and it does work. If you get it, you can be assured, at least in my experience over the last couple years, that it will get the job done.

What I find annoying is their pricing. I could live with the extra cost. I figured, why not? It's important stuff. I want it to work. But... In order to upgrade to their new desktop version (v4) -- which I would like to do because of some new features -- you also have to also upgrade the iphone/ipad version. Why? Because they decided to build the v4 desktop sync so it's not backwards compatible with v3 iOS. Not just a limited sync -- which is all I needed -- just keep my passwords in sync. Nope, you can't do it at all.

The iOS version (v3) is unpleasant to use. Probably not their fault, given the iOS limitations. Regardless -- it's not where you want to invest a lot of money. But you do need a way to carry your passwords around. Remember that the point of systems like 1P is that you want unique passwords for all logins, and they are passwords you cannot possibly remember. Therefore -- you have to be able to sync iOS with the mother ship. This is not optional.

So -- be advised. Yes -- 1P has what you need. But if you decide to go with them, they have apparently decided that you will have to upgrade all devices together. Forever. So you'll need to just be zen about that. Maybe I need to meditate. This might also mean, though, that when there's another design/sales choice like this to be made, they're going to hurt you again, just a little, and you're going to have to tough it out.

I'm looking at LassPass now. We'll see.

[Edited by rs123, October 27]

[Edited by rs123, October 27]

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It's too expensive

about 1Password · · Helpful Not helpful

Saying for the Mac version, it really is very expensive and complex. It has features that you never use.
There are lots of alternatives to it. Even for the one tenths of its price. For example: passlockerapp.com

Sometimes, there are discounts and you can purchase the app quite profitable.

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This app is really worth the money

about 1Password · · Helpful Not helpful

I don't usally buy apps when i can avoid it, but i bought this one and i am extremly satified with 1password.
I can easily recommend 1password or Onesafe

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awesome piece of software

about 1Password · · Helpful Not helpful

I am using it nearly two years now. On Windows, Mac OS, iOS syncing everything over dropbox. This works very well!

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