Intercom rolls out AI-first messenger and knowledge hub to its customer service platform

Intercom has unveiled four major product updates to enhance customer service through AI integration. The first update is the AI-first Messenger, which has been redesigned to prioritize AI capabilities, aiming to improve customer interactions through a more effective AI chatbot.

The second update is the launch of the Knowledge Hub, a centralized content management system that consolidates information from various sources such as Notion, Guru, and Confluence. This allows users to manage content and conversation history in one place.

Additionally, the Fin AI Agent now supports email, enabling it to handle large volumes of customer inquiries with instant and accurate responses. Finally, improvements to Fin Copilot have been rolled out, making it available on all Intercom plans with enhanced reporting features and support for multiple languages. These updates are accessible to Intercom customers today, with the AI-first Messenger becoming widely available soon.