ScoreStory icon
ScoreStory icon

ScoreStory

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NPS, CSAT and eNPS surveys where an AI interviewer asks why behind every score.

The story behind your score, already written: themes, sentiment and quotes appear as answers come in, with a written conclusion.

Cost / License

  • Freemium (Subscription)
  • Proprietary

Application type

Since

  • New

Platforms

  • Online
  • Software as a Service (SaaS)
An interviewer that asks why, for everyone. Participants type or speak, in eight languages, on any phone.
Every conversation, summarised and tagged: read any interview with its summary, sentiment and themes per answer.
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ScoreStory information

  • Developed by

    NL flagScoreStory BV

  • Licensing

    Proprietary and Freemium product.

  • Pricing

    Subscription ranging between $60 and $500 per month + free version with limited functionality.

  • Alternatives

    23 alternatives listed

  • Badge

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  • Supported Languages

    • English
    • Dutch
    • German
    • French
    • Spanish

AlternativeTo Categories

Business & Commerce, Online Services

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What is ScoreStory?

A score tells you what happened. A conversation tells you why.

ScoreStory is a do-it-yourself research platform for customer and employee feedback. Instead of a long questionnaire, every participant gets one score question (NPS, CSAT, Customer Effort Score, eNPS or your own scale) followed by a short conversation with an AI interviewer. The interviewer asks about the reasons behind the score and for concrete examples, in the tone of voice you choose. Participants type or speak their answers, in English, Dutch, German, French, Spanish, Italian, Polish or Portuguese.

Setting up a survey is a chat: describe what you want to learn and the AI writes the survey, themes and invitation. Invite by e-mail, open link with QR code, website popup, CSV or API.

Results update with every conversation. Each answer is linked to your themes and labelled positive, neutral, negative or mixed. A written conclusion summarises what stands out, and you can ask your results questions in plain language. Filter by team, location or any property, follow trends over time and alert the right manager to a low score.

Built for feedback people only give when it is safe: truly anonymous surveys, retention per survey and a data processing agreement in the app. ScoreStory is hosted in the Netherlands. Each organisation chooses its AI model: Mistral keeps everything in the EU, Claude (Anthropic) runs in the United States.

Free for 10 participants. Paid plans from €50 per month.