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Rezdy Frequently Asked Questions

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about Rezdy · Jan 2013 · Helpful Not helpful Report as spam

What steps do we have to take to move from one booking company to Rezdy’s online booking system?

It's easy to have Rezdy installed on your Website. Listed below are the steps to take:

  • Go to Sign Up, enter your company details.
  • We design a friendly wizard to guide you.
  • Describe your own products, price and availabilities, or browser commissionable products from other suppliers.
  • We set you up with a username and password. You enter the dashboard.
  • We or your Web person sets up a 'test page' for you to view the results of your entries before going 'live'
  • The coding of another Booking System is removed and replaced with Rezdy.
  • You then go live with Rezdy. The 7 steps can take as little as 30 minutes.

Do I pay commission with Rezdy?

No. Rezdy is a commission free booking system. We don't take a percertage of your incomes. See princing page.

Can the Rezdy booking form look like my existing website?

Yes it can, with the easy Custom Theme Editing tool allows you to customize, colour match and brand with logos and banners to retain the look and feel of your website.

Can the Rezdy booking form be integrated into my existing website?

Yes. The Rezdy Booking form is a simple link that you can have as a page on its own or can be embedded within another page using an iframe. We will also supply you or your web designer with some simple HTML code that will allow you to include a check availability box form on your website, ideally on the Home Page where it will be most effective.

Can I put a booking button on my business Facebook page? Is there an extra cost?

Yes. We can integrate a booking button onto your Facebook page to drive more bookings for you at no extra cost.

Can my Rezdy booking page be used as a website?

Yes. The Rezdy Booking form can be used as a substitute for a website. It is a clean and effective online presence which can be designed to your preferences.

How long will it take to add the booking engine to my website?

Setup is simple and the system can be up and running in a couple of hours. Actually, it took exactly 36 minutes for our faster client to signup, add his products, then go live on his own website, without any help. Register today to see if you can do faster.

Can the Rezdy booking system be translated into other languages?

Rezdy is a unique product that allows your website visitors to process a booking choosing from multiple languages by selecting a flag of origin on the booking page. We support most languages.

Does the Rezdy booking form work in different other currencies?

Yes there are over 90 different currencies’ to select from.

Do I have to take full payment at the time of booking?

No you don’t. You can implement your own payment policies with Rezdy. So if you want to take a deposit, full payment or nothing at all you can – it is all up to you. You can take instant payment or us Rezdy Vault to store credit card numbers to process manually later on.

Can I link Rezdy to a payment gateway?

Yes you can. Rezdy links to various payment gateways. You can integrate directly with your bank account. View our support page, or get in touch with our team if you would like any more information on which gateways we currently support. And let us know if your preference isn’t there!

Can I use Paypal to accept payment?

Yes. Integrate directly with your PayPal account and start taking payments online.

Do you offer training and support?

With Rezdy its easy and intuitive but we do provide full training on how to use the system before you get started. The admin section is in clearly laid out sections which lead you to the main requirements of your booking system. We appreciate that not every user is completely up to date with how to use the web so we have made our system very easy to use. We also provide unparalleled world wide support for any issue or questions you may have.

Please visit our helpdesk:

Am I stuck in a contract with Rezdy?

No, we have an open policy here whereby you pay on a monthly basis for your system. You can leave at anytime.

I have affiliations with other 3rd party resellers and distributors. Can I still keep our partnership and use Rezdy’s booking system?

Yes. Your relationships with third parties is entirely up to you. We will provide a seamless booking experience for your customers and your agents.

Is the Rezdy booking system safe and secure?

Ensuring the security and protection of your personal information is important to us.

We will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services, including credit card information. We will also make our best efforts to ensure its security on our systems.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.
All transactions are secured by 128 bit SSL encryption. SSL technology encodes information as it is being sent over the Internet, helping to ensure that the information transmitted remains confidential.
Our servers are deployed to Amazon Web Services (AWS), which is a PCI DSS Level 1 compliant provider and provides a certified infrastructure for storing, processing, and transmitting credit card information.

What is the Rezdy technology built from?

Based on a robust and scalable Java Architecture running in the cloud, Rezdy provides a global platform for Tour & Activities businesses to accept and manage online bookings without the need to understand IT. We focused on UX, security, and have full multilanguage support. Multiple plugins and widgets are available for easy integration into existing websites.