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Reply Desk icon

Reply Desk

ReplyDesk is a complete multichannel ecommerce helpdesk solution for online sellers. With multiple integrations, ReplyDesk aggregates all your customer support channels into one inbox.

Integrated Inbox

Cost / License

  • Freemium (Subscription)
  • Proprietary

Application type

Platforms

  • Online
  • Software as a Service (SaaS)
AI Actions
Resolution Center Tickets
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Customizable Reply Templates
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Features

  1.  Real time collaboration
  2.  Email Scheduling
  3.  Marketing Automation
  4.  Auto Responder
  5.  Ad-free

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Reply Desk information

  • Developed by

    ReplyDesk

  • Licensing

    Proprietary and Freemium product.

  • Pricing

    Subscription ranging between $29 and $199 per month + free version with limited functionality.

  • Alternatives

    1 alternatives listed

  • Badge

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  • Supported Languages

    • English
Reply Desk was added to AlternativeTo by Reply Desk on and this page was last updated .

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What is Reply Desk?

ReplyDesk is a multichannel ecommerce helpdesk designed to help ecommerce sellers manage their customer communication channels more efficiently. Featuring integrations for leading online marketplaces, including Amazon and Etsy, webstore shopping cart platforms like BigCommerce and Shopify, email platforms like Gmail and Outlook, and social media platforms like Instagram and Twitter, plus many more, ReplyDesk offers an all-in-one solution for customer communication management.

ReplyDesk also includes a variety of smart help desk tools and automated help desk features like SLA timers, AI-generated responses and ticket summaries, automatic ticket routing, and more, making it easier for sellers to manage both their multi-channel customer tickets and their service agent teams. Finally, ReplyDesk has an integrated multichannel order management platform, so sellers can manage both customer orders and communications from multiple channels from one place.