ProProfs Knowledge Base
ProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple...
Cost / License
- Subscription
- Proprietary
Application types
Platforms
- Online
- Self-Hosted
- Software as a Service (SaaS)
Features
- Knowledge base
- Knowledge Management
- Knowledge Base structuring
- Employee Self service
- FAQ Automation
- Wiki documentation
- Document templates
- Self-Service Integration
- Document Sharing
- Wiki
- Customer service
- Help Center
- Self-Serve Capability
- Online collaboration
- Integrated Search
- Employee self-service portal
- Document structure management
- Custom Online Documents
- Advance reporting
- Rich Text Editor
- Team Collaboration
- User Management
- Automated reporting system
Google Analytics Integration- Reporting
ProProfs Knowledge Base News & Activities
Recent News
Recent activities
- nicolestubbs8 liked ProProfs Knowledge Base
tony-lein added ProProfs Knowledge Base as alternative to FAQ Ally
bk_kandbe added ProProfs Knowledge Base as alternative to Kandbe
dept91 added ProProfs Knowledge Base as alternative to Really Simple Support
c17s5qhu added ProProfs Knowledge Base as alternative to Bileto
Dalieba added ProProfs Knowledge Base as alternative to BookStack
LisaSteingold added ProProfs Knowledge Base as alternative to UseWhale
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What is ProProfs Knowledge Base?
ProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple devices and platforms. Organizations can easily share important information to train their sales, customer service and support teams. It is also an effective method for introducing new hires to company procedures during the onboarding process. ProProfs Knowledge Base improves productivity by making it easy for employees and customers to instantly find what they're looking for, whenever and wherever they need it. ProProfs Knowledge Base Software eliminates the need to answer the same questions over and over again.
ProProfs Knowledge Base information
Developed by
UnknownLicensing
Proprietary and Commercial product.Pricing
Subscription ranging between $49 and $79 per month.Alternatives
50 alternatives listedSupported Languages
- English
Comments and Reviews
Using this software from Last year, It helps you with the ability to create online documentation, user guides, manuals, FAQs, help sites easily with an amazing interface.
ProProfs Knowledge Base is one of the most simple tools we have used so far. It works smoothly across devices and offers extensive customization options. Also, there are some beautiful templates to choose from.
I needed to create product manuals for our clients to let them resolve queries on their own. I tried ProProfs Knowledge Base and absolutely loved it. The tool comes with in-built templates and an excellent editor that helped us create well-organized product manuals for our clients.
Simple Interface and resourceful Information.
Best for Creating Software Documentation
The tool is very user-friendly. It doesn’t require expertise in a particular language, be it HTML or any other. So I didn’t find any issue while using it. My technical team used it to create software documentation and we are quite happy with its performance. A thumbs up to ProProfs Knowledge Base software.
It helped me create an online internal knowledge base for my employees. Features are awesome. A major part of the credit goes to this software as it helped us develop an in-house platform where the workforce can share and update knowledge and stay connected with different teams.
The software is simple to use and to some extent I was relieved, as it doesn’t require any installation or coding from our end. Although it would have been better if it offered more features, yet I am happy as the IT documentation I could create has received positive feedback from my clients.