Genesys
Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Cost / License
- Pay once
- Proprietary
Platforms
- Online
- Self-Hosted
Features
- Text to Speech
- IVR
- Voice recognition
- SIP
Tags
- voicexml
- voip-server
Genesys News & Activities
Recent activities
- K0RR reviewed Genesys
Their chat doesn't support WebP images… in 2025. Pathetic. https://help.mypurecloud.com/articles/supported-content-profiles/
Steam-connect added Genesys as alternative to Steam-connect
Genesys information
Developed by
UnknownLicensing
Proprietary and Commercial product.Pricing
One time purchase (perpetual license) that costs $0.Alternatives
27 alternatives listedSupported Languages
- English
AlternativeTo Category
Social & Communications
What is Genesys?
GVP offers customers a blended experience across inbound, outbound, self- and agent-assisted calls for convenient, quality service. Specific capabilities include: integrated self-service, outbound IVR, mobile engagement and callback. Benefits include:
-Interoperability with any VXML application -Unified voice and web infrastructure allowing repurposing of web investments for voice -Flexible architecture whether “in front of” or “behind” the PBX -Complete voice processing capabilities -Highly scalable from hundreds to thousands of ports -Integrated interaction and application-level reporting with Genesys Info Mart -Centralized management regardless of single or multi-site deployments -Bridge to next-generation networks -Integrated support for speech technologies
Comments and Reviews
Their chat doesn't support WebP images… in 2025. Pathetic. https://help.mypurecloud.com/articles/supported-content-profiles/