With Bytes Route businesses that are present within the Web platform can create complex, dynamic, multi-step product tours in order to offer their users a better onboarding experience directly in the applications.
Bytes Route had its idea originating from automating user guiding in our company's applications. We spend quite some time observing our customers onboarding struggles when using various products, and after researching the onboarding field we taken a leap of faith and decided to build a startup within the company who will tackle these issues for other companies as well as for our own.
Why having in-app product tours and not stick to classics such as: written guides, blog posts or simple FAQs? Well, these items are still used, however users seldom bother to check them out. Even when they do so, some of them will still encounter challenges when navigating to new or unexplored parts of the applications.
With Bytes Route business users can create product guides/tours that can run directly in their web applications. The tour management is done via the Bytes Route Chrome Extension and requires no coding skills. The launch of the tours management and segmentation of users tend to be more complex, therefor some programmatic knowledge would come in handy. Also, Bytes Route provides basic analytics for the interactive tours in the web application.
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