Hi I recently purchased Bricscad Pro for about $1300. I opened a customer support ticket about four days ago but no one responded. All I needed was the BRX SDK, an application for writing c++ programs for Bricscad. This is easily and freely downloadable for AutoCad users, even if you just have a student/trial version. I contacted the Bricsys channel director (whatever that is) and I was told I need to register as a developer, which I did, but still I cannot access the BRX SDK. I asked the channel director where I can get the SDK but he has not responded. I also emailed email@example.com, two corporate headquarters and the US help desk concerning this issue and again no has responded. If I had known that they treat customers this badly I would have never have purchased their product. I could demand a refund, but I think I would have better luck pushing a piano up ten flights of stairs.