AskMe Chat

AskMe Suite is the solution designed and developed by our laboratories to obtain an integrated view of business processes, favoring operational efficiency, the effectiveness of actions, cost containment.

Designed for complex business contexts, it can easily adapt too to simpler scenarios always guaranteeing a return on investment in the short term.

AskMe Chat is a complete instant messaging system to support business processes (commercial sales, customer support, etc.). It supports anonymous chats or with recognized users both with human operator or automatic bot. The integration with AskMe Desk to open the request and view the customer card allows you to manage the chat as a communication channel integrated in the Suite. The customer component can be integrated into the front-end of any site or corporate portal (even as a Wordpress plug-in). The back office allows the management of queues (categories) with statistics related to waiting times, taking charge, chat closing and dropouts. Evaluation of customer satisfaction at the end of the chat.

Askme Chat allows to offer a Customer Service modeled on your company and customers needs. In real time you will be able to know and interact with them building long-lasting relationships.

The Chatbot involves users who access the corporate channel (from desktop and mobile), monitors the route and allows contact at the most opportune moment, placing customers at the center of its strategy.

It is simple and customizable: after integrating the widget in the front-end of any Omnichannel platform (even as a WordPress plug-in) it is possible to create individualized configurations.