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AnswerIQ icon

AnswerIQ

AnswerIQ boosts agent productivity and reduces handling time with smart routing, recommended response, and response automation.

Cost / License

  • Freemium (Pay once)
  • Proprietary

Platforms

  • Online
  • Self-Hosted
  • Zendesk
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AnswerIQ information

  • Developed by

    Unknown

  • Licensing

    Proprietary and Freemium product.

  • Pricing

    One time purchase (perpetual license) + free version with limited functionality.

  • Alternatives

    46 alternatives listed

  • Badge

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  • Supported Languages

    • English

AlternativeTo Category

Business & Commerce

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AnswerIQ was added to AlternativeTo by Pradeep Rathinam on and this page was last updated .

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What is AnswerIQ?

AnswerIQ is an AI solution for customer support organizations that can increase first contact resolution (FCR) and reduce ticket volume by 20%. Using sophisticated algorithms to read and understand all the interactions from past tickets between the customer support agent and the customer, AnswerIQ enables a business to intelligently deflect, triage, and automatically respond to simple known issues as well as assist agents with recommended responses to complex questions. The solution easily integrates within existing customer experience systems like Zendesk and Salesforce and can be up and running in as little as a week.

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