((OTRS)) Community Edition AlternativesHelp Desk Platforms and other similar apps like ((OTRS)) Community Edition
((OTRS)) Community Edition is described as 'The free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer satisfaction' and is a Help Desk platform in the business & commerce category. There are more than 50 alternatives to ((OTRS)) Community Edition for a variety of platforms, including Web-based, iPhone, Linux, Android and Self-Hosted apps. The best ((OTRS)) Community Edition alternative is FreeScout, which is both free and Open Source. Other great apps like ((OTRS)) Community Edition are Zendesk, Freshdesk, osTicket and LiveAgent.
((OTRS)) Community Edition alternatives are mainly Help Desk Platforms but may also be CRM Systems or Team Collaboration Tools. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of ((OTRS)) Community Edition.- Help Desk Platform
- Free Personal • Open Source
- 27 FreeScout alternatives
- Help Desk Platform
- Freemium • Open Source
- Mac
- Windows
- Linux
- MySQL Community Edition
- Self-Hosted
- MariaDB
- Laravel
- PHP
- Cloudron
Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP7+MySQL application which can be easily deployed even on a shared hosting.
- - FreeScout is the most popular Windows, Mac, Linux & Self-Hosted alternative to ((OTRS)) Community Edition.
- - FreeScout is the most popular Open Source & free alternative to ((OTRS)) Community Edition.
FreeScout Features
- Auto Responder
- Lightweight
- No Tracking
- Ad-free
- Privacy focused
- Real time collaboration
- Dark Mode
- Email Scheduling
- No Coding Required
- Extensible by Plugins/Extensions
- Kanban Board
Comments about FreeScout as a Alternative to ((OTRS)) Community Edition
We were using OTRS for few years in our company. Now only after switching to FreeScout our team realized how clumsy OTRS was!!
1 - 236 Zendesk alternatives
- Help Desk Platform
- Paid • Proprietary
- Online
- Android
- iPhone
- Android Tablet
- iPad
Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.
- - Zendesk is the most popular Web-based, Android, iPhone, iPad & Android Tablet alternative to ((OTRS)) Community Edition.
- - Zendesk is the most popular commercial alternative to ((OTRS)) Community Edition.
Zendesk Features
- Real time collaboration
Opinions about Zendesk as a Alternative to ((OTRS)) Community Edition
- 223 Freshdesk alternatives
- Help Desk Platform
- Customer Feedback Manager
- Team Collaboration Tool
- Freemium • Proprietary
- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- Chrome OS
- Android Tablet
- iPad
- Google Apps
Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page. With Freshdesk there is nothing to download or install, you don't have to worry about server...
Freshdesk Features
Opinions about Freshdesk as a Alternative to ((OTRS)) Community Edition
- 103 osTicket alternatives
- Help Desk Platform
- Task Management Tool
- Free • Open Source
- Windows
- Linux
- Online
- MySQL Community Edition
- Self-Hosted
- PHP
- Cloudron
osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place...
osTicket Features
Opinions about osTicket as a Alternative to ((OTRS)) Community Edition
- 198 LiveAgent alternatives
- Help Desk Platform
- CRM System
- Paid • Proprietary
- Online
- Android
- iPhone
- Android Tablet
- iPad
- PHP
LiveAgent Helpdesk is a multi-channel customer support solution, which helps you serve customers through voice, email, live chat, Facebook, Twitter and contact forms. Simple, yet powerful interface: Answer mails, chats, phone calls, Facebook posts and private messages and...
LiveAgent Features
Comments about LiveAgent as a Alternative to ((OTRS)) Community Edition
EacifYes, I think this is good Agent.
0 - 197 UseResponse alternatives
- Help Desk Platform
- Customer Feedback Manager
- Paid • Proprietary
- Online
- Self-Hosted
UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.
UseResponse Features
- 36 Zammad alternatives
- Help Desk Platform
- Free • Open Source
- Linux
- Self-Hosted
Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.
Zammad Features
Opinions about Zammad as a Alternative to ((OTRS)) Community Edition
- 52 HelpCrunch alternatives
- Help Desk Platform
- CRM System
- Paid • Proprietary
- Online
- Android
- iPhone
- Software as a Service (SaaS)
Live chat software for small businesses and startups.
All-in-one customer platform: Modern Live chat + Email Marketing automation + Ticketing software for Medium & Large size businesses.
- - HelpCrunch is the most popular SaaS alternative to ((OTRS)) Community Edition.
HelpCrunch Features
- 47 GLPI alternatives
- Help Desk Platform
- Inventory Management Tool
- Paid • Open Source
- Self-Hosted
- Software as a Service (SaaS)
GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.
GLPI Features
- Website Monitoring
- 169 ProProfs Help Desk alternatives
- Help Desk Platform
- Paid • Proprietary
- Online
ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.
ProProfs Help Desk Features
- 49 Corteza Service Cloud alternatives
- CRM System
- Customer Feedback Manager
- Team Collaboration Tool
- Free • Open Source
- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- iPad
- Self-Hosted
With the free and open source Corteza Service Cloud you can deliver faster and more personalised service to your clients. Customer service agents are provided with 360-degree overviews on cases, enabling them to provide the best service quickly.
Corteza Service Cloud Features
- 75 Deskpro alternatives
- Help Desk Platform
- CRM System
- Paid • Proprietary
- Online
- Self-Hosted
- Software as a Service (SaaS)
Deskpro creates helpdesk software that provides exceptional support experiences for businesses across the globe, with the freedom to host your helpdesk in the Cloud or On-Premise.
Deskpro Features