Alternatives to OTRS Business Solution™ for all platforms with any license

  • osTicket icon

    osTicket

    osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your...

    Open Source Windows Linux Web / Cloud MySQL Community Edition Self-Hosted PHP

  • UseResponse icon

    UseResponse

    UseResponse is a fully customizable, customer feedback software and support ticketing system with open code that you can place on your server or use in cloud. More flexibility and control for one-time fee, no monthly payments or...

    Commercial Web / Cloud Self-Hosted

  • Zendesk icon

    Zendesk

    Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries. Zendesk is a web-based help desk software with an elegant support ticket system and a self-service...

    Commercial Web / Cloud Android iPhone Blackberry iPad

    No features added Add a feature
  • Freshdesk icon

    Freshdesk

    Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page. With Freshdesk there is nothing to download or...

    Commercial Mac Windows Linux Web / Cloud Android iPhone ... Chrome OS Android Tablet iPad Google Apps

    No features added Add a feature
  • InvGate Service Desk icon

    InvGate Service Desk

    InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge processes. Smart ticket management, workflow automation &...

    Commercial Web / Cloud

    No features added Add a feature
  • Desk.com icon

    Desk.com

    Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in one easy-to-use desktop. Be there for your customers — anytime...

    Commercial Web / Cloud

    No features added Add a feature
  • Request Tracker icon

    Request Tracker

    RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users. The RT platform has been under development since...

    Open Source Linux Web / Cloud Perl

    No features added Add a feature
  • Kayako icon

    Kayako

    Kayako Fusion enables organizations to deliver customer support over email, tickets, live chat, remote desktop support, VoIP and self-help. More than 30,000 organizations trust Kayako to power their customer support.

    Commercial Mac Windows Linux Web / Cloud Android iPhone ... Blackberry Android Tablet Windows Phone iPad

  • Helpy.io icon

    Helpy.io

    A modern, open-source and multi-lingual helpdesk, including email tickets, knowledgebase and community forums.

    Open Source Mac Windows Linux Web / Cloud iPhone iPad ... Self-Hosted GitHub

  • Deskero icon

    Deskero

    With an innovative user interface, studied to offer a completly streamlined experience, Deskero takes care of the clients in the most simple and straight forward way, through both the traditional channels (mail and web) and the newest...

    Commercial Web / Cloud Android iPhone iPad

  • Jitbit Helpdesk icon

    Jitbit Helpdesk

    Jitbit HelpDesk is helpdesk software that has same price for ANY number of technicians. And it has everything a help-desk needs: 2-way email integration, asset tracking, knowledge base, file attachments and more.

    Commercial Windows Web / Cloud Android Android Tablet iPad

    No features added Add a feature
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  • Helprace icon

    Helprace

    Helprace is an all-in-one customer service platform: help desk, knowledge base and feedback system.

    Commercial Mac Windows Linux Web / Cloud Android iPhone ... Chrome OS Android Tablet iPad

    No features added Add a feature
  • Vivantio icon

    Vivantio

    The most flexible, reliable, trusted IT service management software on the market.

    Commercial Web / Cloud Self-Hosted

    No features added Add a feature
  • Parature Customer Service Software

    Customer Service Software by Parature. A smarter, more efficient way to serve, support, retain, engage with and maximize the value of every customer. Integrated customer portal, knowledgebase, and ticket system.

    Commercial Mac Windows Linux

    No features added Add a feature
  • Enchant icon

    Enchant

    Simple customer support for growing teams. It's like gmail on steroids! Enchant is a powerful helpdesk that helps your team deliver awesome support to each and every customer. To your customers, it's just email. They...

    Commercial Web / Cloud

    No features added Add a feature
  • Zent.IO icon

    Zent.IO

    Zent.IO is a Contact Center Cloud Software Multichannel that unify chat, phone and e-mail. All the communication channels will be answered from a single interface. The agent will only need a web browser Whether we are a contact...

    Commercial Web / Cloud

  • DeskPRO icon

    DeskPRO

    DeskPRO is the modern helpdesk platform. Unparalleled usability and flexible configuration mean that your agents can concentrate on helping users.

    Commercial Web / Cloud Self-Hosted

    No features added Add a feature
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  • TeamSupport.com icon

    TeamSupport.com

    Our online help desk is so much more than “just another ticketing system.” Most support software only supports one-to-one communications with your customers and you lose visibility at the customer level. TeamSupport gives you...

    Commercial Web / Cloud

    No features added Add a feature
  • Cerb icon

    Cerb

    Cerb6 is a fast and flexible web-based platform for business collaboration and automation. Remember anything about anyone, collaborate from anywhere, deftly reply to a flood of email, automate, stay informed, capture feedback, track...

    Commercial Mac Windows Linux Web / Cloud

    No features added Add a feature
  • Web Help Desk icon

    Web Help Desk

    The Web Help Desk is customizable cross-platform help desk software. It includes an iPhone app, email-to-ticket conversion, trouble ticket email notifications, support for billable hours, a self-service knowledge base, asset...

    Commercial Mac Windows Linux Web / Cloud iPhone Chrome ... Safari

  • Inforobo icon

    Inforobo

    Inforobo is an automated assistant chatbot platform and artificially intelligent response system which provides all in one solution for sales, customer service, live chat, website assistance, and knowledge-base.

    Commercial Web / Cloud

    No features added Add a feature
  • Zammad icon

    Zammad

    Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, facebook, twitter, chat and e-mails.

    Open Source Mac Linux Web / Cloud Self-Hosted

    No features added Add a feature
  • Supportbench icon

    Supportbench

    Supportbench lets you see all your customers in one place and engage them across all your support.

    Commercial Self-Hosted

    No features added Add a feature
  • DiamanteDesk icon

    DiamanteDesk

    Easy-to-use help-desk open source support ticketing system and customer service solution.

    Open Source Mac Windows Linux

    No features added Add a feature
  • SupportBee icon

    SupportBee

    The Easiest Way To Manage Customer Support Emails. SupportBee is built for collaboration - no per agent fees and no bloat! Add everyone in your team to your helpdesk. Listings update in realtime as tickets come in or as they are...

    Commercial Web / Cloud

    No features added Add a feature
  • LiveAgent icon

    LiveAgent

    LiveAgent Helpdesk is a multi-channel customer support solution, which helps you serve customers through voice, email, live chat, Facebook, Twitter and contact forms. Simple, yet powerful interface: Answer mails, chats, phone calls...

    Commercial Web / Cloud Android iPhone Android Tablet iPad PHP

    No features added Add a feature
  • HappyFox icon

    HappyFox

    HappyFox is a web based customer support ticketing system and is cloud-based. It is a centralized ticket support system that manages incoming request coming from multiple channels like voice, chat, email and social media. HappyFox...

    Commercial Web / Cloud Windows Mobile Android iPhone

  • Helpdesk Pilot

    Help desk pilot is help desk & customer support software. This customer support software is 100% web based. With added support for LDAP authentication, knowledge base integration and SLA management. An application to manage...

    Commercial Web / Cloud

  • AJ Help Desk SAAS icon

    AJ Help Desk SAAS

    AJ Help Desk SaaS provides simple and effective help desk services to your customer support system. It covers customer support, ticket system and online help depends on your business needs.

    Commercial Linux Web / Cloud

    No features added Add a feature
  • Richmond ServiceDesk icon

    Richmond ServiceDesk

    Web-based help desk and service management solution providing automated email ticketing, Incident, Problem, Change and Asset Management functionality, plus a lot more!.

    Commercial Windows Self-Hosted Microsoft SQL Server Express Internet Explorer Chrome Microsoft SQL Server ... Safari Firefox

    No features added Add a feature
  • Trakdesk icon

    Trakdesk

    Trakdesk is a fully customizable customer support software and helpdesk solution that provides you with all the necessary tools to provide exceptional customer support while earning customers smiles.

    Commercial Mac Windows Linux Web / Cloud Windows Mobile Android ... iPhone Chrome OS Android Tablet Windows Phone iPad PlayBook Kindle Fire

  • Helloumi icon

    Helloumi

    Helloumi is a Conversational Commerce platform that gathers main instant messaging channels to allow business be where their customers are.

    Commercial Web / Cloud

    No features added Add a feature
  • eStreamDesk icon

    eStreamDesk

    Ticketed support and e-mail management If you are looking for an easy to use yet extremely powerful service to help you manage desktop and mobile customer requests then eStreamDesk may be just what you are looking for. eStreamDesk...

    Freemium Web / Cloud

    No features added Add a feature
  • Abhisi Help Desk icon

    Abhisi Help Desk

    Abhisi is Your Beautifully Simple Customer Friendly Help Desk Abhisi lets you provide timely personalized support to your customers while being incredibly simple to use for you and your team. If you are using Gmail or other email...

    Commercial Web / Cloud

    No features added Add a feature

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