• UseResponse icon

    UseResponse

    UseResponse is a fully customizable, customer feedback software and support ticketing system with open code that you can place on your...

    Commercial Web / Cloud Self-Hosted

  • osTicket icon

    osTicket

    osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based...

    Open Source Windows Linux Web / Cloud MySQL Community Edition Self-Hosted PHP

  • Zendesk icon

    Zendesk

    Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries. ...

    Commercial Web / Cloud Android iPhone Blackberry iPad

  • Freshdesk icon

    Freshdesk

    Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even...

    Commercial Mac Windows Linux Web / Cloud Android iPhone ... Chrome OS Android Tablet iPad Google Apps

  • InvGate Service Desk icon

    InvGate Service Desk

    InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem...

    Commercial Web / Cloud

  • Desk.com icon

    Desk.com

    Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone...

    Commercial Web / Cloud

  • Request Tracker icon

    Request Tracker

    RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and...

    Open Source Linux Web / Cloud Perl

  • Kayako icon

    Kayako

    Kayako Fusion enables organizations to deliver customer support over email, tickets, live chat, remote desktop support, VoIP and...

    Commercial Mac Windows Linux Web / Cloud Android iPhone ... Blackberry Android Tablet Windows Phone iPad

  • Zammad icon

    Zammad

    Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several...

    Open Source Mac Linux Web / Cloud Self-Hosted

  • Helpy.io icon

    Helpy.io

    A modern, open-source and multi-lingual helpdesk, including email tickets, knowledgebase and community forums.

    Open Source Mac Windows Linux Web / Cloud iPhone iPad ... Self-Hosted GitHub

  • VisionProject icon

    VisionProject

    Web based software for project management, issue tracking, collaboration, team calendar, kanban board and more... It is a powerful...

    Free Personal Web / Cloud

  • Deskero icon

    Deskero

    With an innovative user interface, studied to offer a completly streamlined experience, Deskero takes care of the clients in the most...

    Commercial Web / Cloud Android iPhone iPad

  • Know any more alternatives to OTRS Business Solution™?

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  • Jitbit Helpdesk icon

    Jitbit Helpdesk

    Jitbit HelpDesk is helpdesk software that has same price for ANY number of technicians. And it has everything a help-desk needs: 2-way...

    Commercial Windows Web / Cloud Android Android Tablet iPad

  • Helprace icon

    Helprace

    Helprace is an all-in-one customer service platform: help desk, knowledge base and feedback system.

    Commercial Mac Windows Linux Web / Cloud Android iPhone ... Chrome OS Android Tablet iPad

  • Vivantio icon

    Vivantio

    The most flexible, reliable, trusted IT service management software on the market.

    Commercial Web / Cloud Self-Hosted

  • Enchant icon

    Enchant

    Simple customer support for growing teams. It's like gmail on steroids! Enchant is a powerful helpdesk that helps your team...

    Commercial Web / Cloud

  • Parature Customer Service Software

    Customer Service Software by Parature. A smarter, more efficient way to serve, support, retain, engage with and maximize the value of...

    Commercial Mac Windows Linux

  • Zent.IO icon

    Zent.IO

    Zent.IO is a Contact Center Cloud Software Multichannel that unify chat, phone and e-mail. All the communication channels will be...

    Commercial Web / Cloud

  • Share this list of alternatives?

  • DeskPRO icon

    DeskPRO

    DeskPRO is the modern helpdesk platform. Unparalleled usability and flexible configuration mean that your agents can concentrate...

    Commercial Web / Cloud Self-Hosted

  • TeamSupport.com icon

    TeamSupport.com

    Our online help desk is so much more than “just another ticketing system.” Most support software only supports one-to-one...

    Commercial Web / Cloud

  • Cerb icon

    Cerb

    Cerb6 is a fast and flexible web-based platform for business collaboration and automation. Remember anything about anyone, collaborate...

    Commercial Mac Windows Linux Web / Cloud

  • Web Help Desk icon

    Web Help Desk

    The Web Help Desk is customizable cross-platform help desk software. It includes an iPhone app, email-to-ticket conversion, trouble...

    Commercial Mac Windows Linux Web / Cloud iPhone Chrome ... Safari

  • Inforobo icon

    Inforobo

    Inforobo is an automated assistant chatbot platform and artificially intelligent response system which provides all in one solution...

    Commercial Web / Cloud

  • Supportbench icon

    Supportbench

    Supportbench lets you see all your customers in one place and engage them across all your support.

    Commercial Self-Hosted

  • DiamanteDesk icon

    DiamanteDesk

    Easy-to-use help-desk open source support ticketing system and customer service solution

    Open Source Mac Windows Linux

  • SupportBee icon

    SupportBee

    The Easiest Way To Manage Customer Support Emails. SupportBee is built for collaboration - no per agent fees and no bloat! Add...

    Commercial Web / Cloud

  • LiveAgent icon

    LiveAgent

    LiveAgent Helpdesk is a multi-channel customer support solution, which helps you serve customers through voice, email, live chat...

    Commercial Web / Cloud Android iPhone Android Tablet iPad PHP

  • HappyFox icon

    HappyFox

    HappyFox is a web based customer support ticketing system and is cloud-based. It is a centralized ticket support system that manages...

    Commercial Web / Cloud Windows Mobile Android iPhone

  • Helpdesk Pilot

    Help desk pilot is help desk & customer support software. This customer support software is 100% web based. With added support for...

    Commercial Web / Cloud

  • Richmond ServiceDesk icon

    Richmond ServiceDesk

    Web-based help desk and service management solution providing automated email ticketing, Incident, Problem, Change and Asset...

    Commercial Windows Self-Hosted Microsoft SQL Server Express Internet Explorer Chrome Microsoft SQL Server ... Safari Firefox

  • Trakdesk icon

    Trakdesk

    Trakdesk is a fully customizable customer support software and helpdesk solution that provides you with all the necessary tools to...

    Commercial Mac Windows Linux Web / Cloud Windows Mobile Android ... iPhone Chrome OS Android Tablet Windows Phone iPad PlayBook Kindle Fire

  • Helloumi icon

    Helloumi

    Helloumi is a Conversational Commerce platform that gathers main instant messaging channels to allow business be where their customers...

    Commercial Web / Cloud

  • eStreamDesk icon

    eStreamDesk

    Ticketed support and e-mail management If you are looking for an easy to use yet extremely powerful service to help you manage...

    Freemium Web / Cloud

  • IntraService icon

    IntraService

    IntraService will allow you to bring your customer support to the brand new level with minimal costs. The system is extremely easy to...

    Commercial Windows Android iPhone iPad Self-Hosted Microsoft SQL Server Express ... Microsoft SQL Server ASP.NET MVC Microsoft IIS

  • Abhisi Help Desk icon

    Abhisi Help Desk

    Abhisi is Your Beautifully Simple Customer Friendly Help Desk Abhisi lets you provide timely personalized support to your customers...

    Commercial Web / Cloud

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